Sales Support Representative (Remote)

Position Description

This exciting, entry-level opportunity is full-time and permanent with Converge Technology Solutions within our End User Technology division. The Sales Support Representative is responsible for supporting our existing clients and the maintenance of the account information in the Converge online database. They operate in collaboration with Account Managers and Account Directors as the interface on day-to-day activity as it relates to End User Technology business. In addition, the Sales Support Representative is responsible for continually increasing their knowledge, expertise and understanding of Converge product offering. We invest heavily in our people which makes this role a great foundational opportunity. Converge is experiencing explosive growth and we can't wait for you to join our team!

Essential Job Responsibilities:

• Provide quotations and product related material for inclusion in proposals and/or presentations

• Support margin management guidelines

• Support Request for Proposals (RFPs), Product Research, Customer Reporting and Order Management

• Escalation and relationship management with Converge employees, partners and technology distributors

• Establish winning relationships with Converge's people, partners and clients

• Manage sales cycle including research, pricing, quoting and ordering

• Meet sales certification requirements

• Help maintain client order entry Service Level Agreements (SLAs)

• Check stock levels and confirm orders with clients providing ETAs

• Maintenance of customer information in applications

• Understand entire Converge product offering as it relates to EUT, ability to address technical aspects and specific industry applications, pricing and research

• Assist with seminars, conventions and marketing campaigns as needed

• Communicate directly with customers as necessary

• Update sales tracking data

• Perform other duties as needed

Required Qualifications:

• Bachelor's Degree or equivalent experience required

• Experience or interest in technology sales and solutions

• Demonstrated ability to learn new and advanced technologies

• Ability to contribute content to proposals and sales materials

• Microsoft Office Suite

• Knowledge of quoting systems is a plus

• Strong team player

• Ability to understand program benefits from partner community to customer and Converge (pricing, terms, trade-ins, eligibility, etc.)

• Excellent written and verbal communication skills

• A self-starter who can effectively work within a strong team culture

• Ability to manage multiple priorities effectively

• Negotiation skills

Work Environment:

• This role is remote with occasional in-office meetings / corporate functions (Madison)
• Our ideal candidates are based in Wisconsin near Milwaukee or Madison however, we are open to other locations