As a Print Sales Support Representative you are responsible to support the Print & Marketing Services Account Consultants for transactional order support, follow through and customer service issues for their established accounts, often times working directly with the customers. You would manage these responsibilities through product and service knowledge and utilization of available resources and tools. Support of multiple Print Account Consultant area sales teams will result in revenue generation and growth in customer retention resulting from satisfaction with products and services sold to them.
Places orders through appropriate P&MS partners e.g. Staples Promotional Products, Non Stock Procurement, Digital Copy Facilities and Staples Retail
Keeps detailed status report of all jobs in production and estimated delivery
Follows up on all orders to assure delivery to customer as promised; follows up on customer concerns
Communicates with Account Consultant team and Area Sales Manager daily on status and or issues related to production progress
Takes the lead on obtaining customer proof approval; troubleshoots and works with the customer and business partners to resolve and minimize common production obstacles
Orders samples for client review as needed
Provides recommendations to customers on how to utilize reorder services, best spend opportunities, etc.
Provide timely updates to Area Sales Manager and Account Consultants on task progress and completion
Pull daily reports utilizing salesforce.com as relates to daily/weekly sales productivity
Other duties, as assigned by the Team Manager or Area Sales Manager.
High school diploma or GED
Previous customer service experience and/or account management
Excellent verbal communication skills with customers, account managers, and other partners; strong telephone communication skills
Excellent written communication skills to professionally communicate with customers, account managers, and partners
Print experience preferred
Ability to develop relationships based on strong interpersonal communication skills and engagement
Time management, organization, and follow-through skills. Ability to work independently
Ability to work under pressure of order deadlines regardless of interruptions
Ability to learn product, pricing and company policy information
Basic PC skills including ability to navigate in a windows environment and proficiency in software applications (Word, Excel, PowerPoint, and Outlook)
Demonstrated record of consistently good attendance/punctuality
Bachelor's Degree in Business Administration or related field
Analytical and problem-solving skills
Identify and anticipate business partner requirements, expectations and needs
Previous copy and print in a sales or production environment
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.