Sales Support Representative, North America

Verifone Systems, Inc. Clearwater , FL 33755

Posted 1 week ago

For over 35 years, we've been making history. Now, we're creating the future.

Techs on the beach

On April 14, 1981, in Honolulu, Hawaii, William "Bill" Melton incorporated his new tech company. The original intention was to provide a recourse for retailers who'd been swindled by people handing out bad checks. Bill's product was a kind of verification device using phone linesa verification phone.

But then a pivot. The credit card industry was relatively new at the time and processing was still being done with carbon paper. Bill saw a way to reduce costs for companies like Visa and MasterCard, while capitalizing on this new technology. Instead of verifying checks, we would provide local businesses a means to electronically process credit card payments. And thus, the Verifone payment device was born.

Now, Verifone is one of the world's largest POS terminal vendors and a leading provider of payment and commerce solutions. We operate in more than 150 countries and employ nearly 6,000 people globally. Our steady growth has come organically, through a dedication to innovation and strategic partnerships, as well as from savvy acquisitions.

We believe great work comes from incredible people. We've established a team with dedication to committed support and unmatched expertise. Whether it's building significant clients experiences by developing Corporate Infrastructure or paving the way for the future breakthrough in technology industry, Verifone is a place where growing your career means making a global impact as a member of Global Tools and Infrastructure team. We offer modern and welcoming work environment, all the resources required to perform your daily tasks.

Position Summary:

This position's main area of responsibility is to ensure order compliance and customer satisfaction to our VeriFone customers. Candidate is expected to interface with all levels and departments that pertain to order shipment, repairs, sales, product, services and customer related issues. This also requires the candidate to be self-efficient and detail oriented. Candidate must have a strong customer service background.

  • High Volume of Order Processing- Possess an understanding of order processing from Purchase Order receipt and placement through shipping, credits, rebills and DOA's as necessary. Orders must be processed in a compliant manner with accuracy having high importance.

  • Provide follow-up and resolution to client raised questions, issues related to orders, credits, freight disputes, shipping errors, etc.

  • Assist with coordination of roll-outs and special projects administratively.

  • Provides follow up on all orders/accounts while working directly with our Sales Representatives, Sales Ops and warehouse staff to ensure timely deliveries.

  • Must possess excellent customer service and phone skills as the position requires the ability to resolve Sales Support Rep related issues for external and internal escalations. Will be responsible in resolving the issues and/or providing necessary guidance in addressing and resolving the issue to ensure customer satisfaction.

  • Must ensure professionalism among coworkers and customers, applying consistent disciplinary actions that align with VeriFone's policies and procedures.

Knowledge and/or Experience

  • Microsoft Office Suite Outlook, Word, Excel

  • SharePoint and Oracle a plus

  • Customer service experience a must

  • Must use written and verbal professionalism with all internal and external interactions.

  • Ability to adapt to changing procedures and work under pressure and deadlines.

  • Able to multitask, between phones, e-mails and sales support rep

  • Excellent research and analytical stills plus demonstrated skills to handle a variety of assignments simultaneously.

  • Work in a team environment

  • A Bilingual candidate is desired but not required.

Personal Attributes:

  • High energy level, can-do mentality, resilient, and good work ethic.

  • We value integrity, honesty, maturity.

  • Committed to striving for continuous improvement every single day, while also having fun. You identify as a dedicated, creative self-starter who isn't afraid to take initiative.

Verifone is proud to be an Equal Opportunity Employer

#LI-GP1


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Sales Support Representative, North America

Verifone Systems, Inc.