Sales Support Representative

Flowserve Wake Forest , NC 27587

Posted 2 months ago

Job Description:

The Sales Support Representative (SSR) is responsible for the coordination and internal processing of orders at Flowserve's Raleigh-based manufacturing site. The SSR is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments in order to respond to customer inquiries. The SSR is involved with an order from the time it is entered through shipment and successful installation by the customer. The SSR helps the organization achieve on time delivery, high quality in both products and documents, accurate forecasts, and positive long term customer relationships.

Requirements

  • Coordinate all customer-facing activities and requests for your assigned customer accounts with the specific goal of providing exceptional customer service and achieving the financial and operational goals of the Flowserve Raleigh site.

  • Promote a positive and professional working atmosphere, where initiative is used to identify and implement process improvements.

  • Review incoming orders including all technical and commercial elements, change orders, and customer documentation requests using the applicable Flowserve procedures, software, and collaboration with other functional departments.

  • Manage the orders generated and processed by you as they progress through the Raleigh site. This may include order entry, execution planning and kick-off meetings, order risk reviews, communication planning, and other activities that enable successful order execution.

  • Review customer purchase orders to confirm compliance with quoted pricing, delivery, and terms of sale, and ensure that all required order elements are accurately entered into the ERP system and are processed in accordance with site procedures and instructions, in addition to regulatory codes and trade compliance policies.

  • Collaborate with other teams and functional departments to ensure the timely and accurate completion of all internal and customer-facing actions, submittals, and approvals necessary to support the order delivery and payment schedules. This includes, but is not limited to, the release of quality plans and bills of material, execution and submittal of all documentation and software required by the contract, management of customer inspections and hold points, on-time shipment of hardware and processing of all progress payment and final invoices, bonds, and other activities required to ensure timely cash receipts.

  • Participate in a positive and proactive manner in order to remove bottlenecks on critical path items in order to ensure that order activities remain on schedule.

  • Maintain ownership for these orders throughout the entire order life-cycle, including final cash collection as required.

  • Coordinate customer feedback reporting and RMA processes for assigned customers in order to drive customer satisfaction through the effective correction and resolution of customer concerns.

  • Provide leadership within the site to ensure concerns are addressed accurately and in a timely manner.

  • Support the Safety and 6S goals, to include maintaining your office environment to ensure it is free of clutter, clean, professional, and well-organized.

  • Develop and maintain effective relationships with customers, suppliers, and the Raleigh team and portray a professional image at all times. Be supportive of co-workers and display a willingness to help others within the organization beyond the normal bounds of your immediate responsibilities.

Requirements:

High school diploma required, Associate's or Bachelor's degree preferred.

2 or more years' experience is a sales, order fulfillment, sales support or customer service role.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Business Sales Representative Raleigh NC

Verizon

Posted 2 weeks ago

VIEW JOBS 9/29/2021 12:00:00 AM 2021-12-28T00:00 When you join Verizon Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We're a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here. What you'll be doing... You will be introducing small and medium business customers to the latest high tech 5G products and services that solve their unique business needs. You will interact with our small and medium business customers in the retail store, digitally, and through outbound prospecting. You'll demonstrate the value of our products and services by introducing end to end technology solutions to energize their businesses. Driving small business results, you'll generate new business through prospecting, networking and working leads and referrals. Driving small business results through the retail channel by partnering with and mentoring Consumer Retail Sales Representatives.Growing your customer base by acquiring and retaining accounts in the small business segment.Utilizing solutions-based selling techniques to solve business problems for your customers.Outbound sales prospecting and customer visits.Servicing the needs of the existing customer base.Using sales enablement systems and tools to track, forecast, manage your pipeline and book of business. What we're looking for... You'll need to have: Bachelor's degree or four or more years of work experience.Three or more years of relevant work experience.Experience in sales, marketing or customer service.Valid driver's license and successful completion of motor vehicle report check is required.Willingness to travel. Even better if you have one or more of the following: A degree - Associates or Bachelor's Degree or related certifications/college courses.Outside sales experience including outbound prospecting.Wireless sales experience exceeding quota.Experience influencing a team to drive sales results.Capability to drive positive results in a team environment.People skills for influencing, negotiating, conflict resolution and the demonstrated ability to build trust and act as an influencer at all levels. Why Verizon? Build your resume with this hybrid outside sales role that will provide career pathing to larger and more complex business sales opportunities. Take advantage of this unique sales role where the opportunities to move to other exciting sales channels are unlimited. Verizon is an award winning company and has been recognized by the Diversity Best Practices Inclusion Index, Working Mother Magazine, as a best company for multicultural women, as a top 10 Best for Vets employer, and as a top 10 Military Spouse Friendly Employer. Being surrounded by great technology is the start. Being surrounded by great people makes it even better. Thousands of locations, millions of connections. A personal experience for each customer created by you. Be challenged. Our technologies and our customers' needs are always evolving. You'll be at the forefront of the tech world's latest trends Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. Internal ID: 573752PandoLogic. Category:Sales, Keywords:Business Salesperson, Location:Wake Forest, NC-27587 Verizon Wake Forest NC

Sales Support Representative

Flowserve