Sales Support Representative

We are always looking for talented, hardworking people to join the E.A. Sween family.

We are a family-oriented company that understands the significance of our employees and we are successful because of our incredibly committed team. We are looking for a Sales Support Specialist to join our team. This role will be Remote, but required to come into the Office for meetings, events from time to time.

E.A. Sween is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

Who We Are

Since 1955, we have been on a mission To Passionately Feed Millions Daily with High Quality Food People Enjoy! We are a third-generation family-owned and professionally managed organization with a commitment to strategic growth.

We continue to be successful because of talented people, just like you, who choose to join our family and call E.A. Sween home. We pride ourselves on fostering a welcoming, respectful, and rewarding culture where employees are encouraged to bring their whole selves to work each and every day.

At E.A. Sween, our team members are seen, heard, and appreciated not just for what they do, but for who they are. We hope you'll join us!

What We're Seeking

A collaborative go-getter to drive excellence in customer support and internal business services.

The role is approximately 1/2 remote. Regularly scheduled attendance at the Corporate Office in Eden Prairie, MN.

This position will be heavy on phone, email, and Teams interactions with both internal and external customers.

What You'll Do (Responsibilities)

Foundational Duties

Receive customer orders, requests, credits/returns and validate/enter transactions while tracking through internal systems and tools including JD Edwards, and online systems/spreadsheets as appropriate.

Ensure customer orders are entered accurately, compliant with terms and conditions, and address variances for action.

Prepare and deliver accurate and timely reports to internal partners and customers.

Analyze reports and data to drive tracking, corrective action and escalate as needed.

Ability to adapt to changing circumstances and priorities.

Respond promptly to all customer inquiries, including order status, shipments completed, delays or problems with their orders and other requests.

Support and Partnerships

Develop strong business relationships and connections with Account Managers and external customers while providing prompt response to all inquiries, including order status, shipments, delays, or issues with orders.

Partner with your Manager, Planning, Purchasing, Logistics and Operations as needed to ensure product availability to meet customer needs. Communicate to all impacted partners when issues or delays arise and strive to resolve issues immediately.

Receive customer/consumer feedback including complaints and issues while tracking internally. Assist in the resolution and communication of solutions back to the customer/consumer. Partner with Quality Assurance, Warehouse, Logistics, Production and/or other internal team members as needed for resolution.

Provide support regarding master data updates.

Continuous Improvement

Proactively identify potential problems with supply and timely shipments; build solution-based action plans. Need the ability to anticipate internal and external customer needs to solve issues in real time.

Work with a continuous improvement mindset and an eye towards process improvement.

What You'll Need (Qualifications)

• Experience in Supply Chain, Business Management, or related field

• 1-3 years of customer service experience (supply chain, logistics, stock/inventory etc.)

• Proficient in Microsoft applications: Outlook, Word, and Excel

• Acute attention to detail and follow through, high-level of organization

• Professional and effective communication skills; email and verbal.

• Proven track record of being reliable, prepared, thorough, detail-oriented, responsive, eager to learn and encouraging

• Ability to stay focused, productive, and efficient in a remote environment

• Must be able to display a positive and professional attitude with both the internal and external customer