Provides support to the outside and inside sales team including administrative support and/or customer service. Serves as a support and liaison between sales personnel and customers. Provides training, guidance and direction to less experienced peers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides training and guidance to less experienced co-workers. Educate co-workers on proper procedures and protocol, product knowledge, and quality assurance.
Provides accurate and timely support to the outside sales team, members of the inside sales team and/or to customers.
Double checks co-workers quotes, orders and special orders for accuracy.
Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner. Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements. Promotes an effective working relationship with customers and may be contacted directly by customers requesting information.
Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed.
Investigates customer complaints or concerns. Relays customer concerns to others on the sales team and assists in investigating the issue. Resolves issues within company guidelines. As needed, escalates larger concerns to more experienced sales team members for resolution.
Coordinates with other departments throughout the company on quotes, orders, returns and credits.
Maintains up-to-date vendor/source product catalogs, with current product and pricing information.
Maintains customer files and job files.
Enters orders into system and schedules delivery of products.
Remains current on customer preferences, changes in local codes and product developments by attending in-house meetings, vendor training or reading trade journals.
Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attends periodic safety meetings as required. May recommend changes to improve safety procedures.
Carries out other duties as required.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or General Education Degree (GED) and two (2) years customer service experience, or equivalent combination of education and experience.
Knowledge of company products
Knowledge of company product pricing, discount and estimating formulas and guidelines
Strong attention to detail
Knowledge of basic math and measurement skills
Good interpersonal and customer relations skills
Good verbal and written communication skills
Ability to work in a fast-paced environment with ongoing deadlines
Ability to multi-task and prioritize
Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Subject to both typical office environment and outside locations with temperature and weather variations.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
Builders FirstSource is an Equal Opportunity/Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, status as a protected veteran or status as an individual with a disability.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
EEO THE LAW
EEO IS THE LAW - SUPPLEMENT
Pay Transparency Provision
Builders Firstsource, Inc.