Sales Support & Order Processing Coordinator (2024-085)

Astronics Advanced Electronic Systems (AES) is seeking a Sales Support & Order Processing Coordinator in Kirkland, WA. This is a fully on-site position.

If you are interested in working at a dynamic company with a winning culture which has been awarded as one of Washington's Best Places to work for 15 years consecutively, please read on!

JOB SUMMARY

The Sales Support & Order Processing Coordinator is responsible for assisting customers by processing orders, answering questions, and resolving customer problems and issues.

DUTIES & RESPONSIBILITIES

• Process sales orders for new parts, customer owned materials (CRR) or component / replacement items merchandise from internal customers and sales staff

• Follow order from request or receipt of a new order through shipment, delivery and customer owned/fielded unit placement to delivery

• Verify orders and data entry for accurate price, parts, requirements, and quantity

• Keep records for sales including: order status, shipping dates, availability, and back orders

• Maintain sales order log (electronic sales order files) and associated documents

• Work with other departments to resolve semi-routine customer order problems

• Responsible for specific process, territory, product, or customer

• Assist in training of less experienced employees

MINIMUM QUALIFICATIONS

Education/Experience:

• High school degree or equivalent
• 1 - 2 years of experience in the duties and responsibilities of the position

Competencies:

• Great communication, leadership, and problem solving / critical thinking skills. Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

• Strong customer Focus. Ability to work diplomatically across departments within the Company. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

• Effective Microsoft product software skills: Outlook, Word, Excel, SharePoint and other business systems

• Organized and task oriented. Enjoys working hard and is full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

• Strong attention to detail

• Flexible and able to toggle between tasks and changing priorities

• Desire to learn and grow within the department/organization

ELIGIBILITY REQUIREMENTS

• As a US Department of Defense Contractor, Astronics is bound by International Traffic in Arms Regulations (ITAR). Must be a US Person under ITAR to be eligible.

• An offer of employment is contingent on successfully passing pre-employment background check and drug test which includes screening for the use of cannabis.

Salary is $21.93 - $29.67 per hour. Several job-related and non-discriminatory factors including but not limited to experience in comparable roles, skill sets, training, education, licensure or certifications, other qualifications, market conditions and business needs influence actual salary offered.

Astronics AES offers a competitive benefits package including:

Stay Healthy

• Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity

Save for the Future

• 401K & Employee Stock Purchase Plan

Find Balance

• Employee Assistance Program, work/life balance culture

Time for You

• Generous Paid Time Off, starting at 120 hours annually, plus 12 Paid Holidays per year