Sales & Support Generalist-The Collection At Riverpark

L Brands Oxnard , CA 93030

Posted 2 months ago

Description

The Sales and Support Generalist drives sales growth by flexing into multiple areas of the store including selling, cashiering, processing, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of work area. The Sales and Support Generalist will likely spend the majority of their time in two of these skill areas and will have the opportunity to learn other skills as needed.

Key Responsibilities:

When assigned to the sales floor:

  • Drives store sales and growth by personally selling to customers

  • Proactively engages with customers, reads cues and responds effectively

  • Provides customers with the perfect bra fit by asking effective questions

  • Converting returns, offers and other promotions into larger sales

When assigned to the cash wrap:

  • Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale

  • Reinforces customer buying decisions at checkout and encourages purchase of additional items

  • Recovers cash wrap selling zone and "go-backs"

  • Builds customer loyalty by opening Victoria's Secret Angel Cards (US only) and through customer email and phone capture

  • When assigned to processing and replenishment:

  • Processes merchandise to be floor ready and maintains back room and under stock to brand standards

  • Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase

  • Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process

  • When assigned to floorset activity:

  • Executes floorset proficiently

  • Understands and adheres to brand standards

  • Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment

All associate roles at Victoria's Secret are responsible for:

  • Driving top line store sales results and growing the business through action and productivity

  • Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture

  • Creating customer awareness of programs available to them, (i.e. Victoria's Secret Angel Card (US only), phone and email capture) to build customer loyalty, when applicable

  • Setting personal goals and tracking individual and team performance to the goals

  • Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures

  • Taking initiative to recover and replenish merchandise, so it is available to sell

  • Understanding and adhering to visual merchandising brand standards

  • Assisting in housekeeping of sales floor and communicating maintenance issues

  • Keeping an awareness of, and building personal capability in, loss prevention

  • Reinforcing store strategy to reduce shrink

  • Supporting all activities related to providing a safe working environment

  • Understanding and demonstrating Company values

Qualifications

  • Exhibits an authentic desire to exceed the customer's expectations

  • Proven ability to meet or exceed goals preferred

  • Demonstrates a sense of urgency

  • Has a healthy, competitive spirit, while maintaining a team focus

  • Is resilient and bounces back quickly from setbacks

  • Pursues opportunities to take on more responsibility

  • Seeks out coaching from leaders and peers to improve productivity; leads own learning

  • Schedule flexibility that includes evenings, weekends, holidays, and non-business hours

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General ManagerThe Collection At Riverpark

Ulta Salon, Cosmetics & Fragrance, Inc.

Posted 6 days ago

VIEW JOBS 6/12/2019 12:00:00 AM 2019-09-10T00:00 The General Manager (GM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth. The GM leads a team of 4-5 department managers and is accountable for all aspects of managing a single retail store, inclusive of the salon. This leader drives his/her business through a focus on performance (sales, service, and expense control), people (talent acquisition, training, and development), and process (standard operating procedures). This position requires a passion for process excellence, a drive for results, and the ability to lead and influence. PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions) The GM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned): Performance * Meet or exceed goals related to total store sales, profitability, and operational excellence. · * Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload. · * Build a team that embodies the Ulta Beauty brand by delivering exceptional service and driving guest loyalty. · * Review and interpret financial and operational reporting regularly, including store visit and audit results. · * Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business. People * Attract, hire, and retain a diverse team of top talent. * Train, coach, and develop direct reports using company programs, tools, and resources. * Create an environment that inspires and encourages the growth and engagement of associates. * Model a culture of open communication by sharing enterprise strategy and corporate messaging to associates. * Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction. Process * Be knowledgeable of, and ensure compliance with Ulta Beauty policies, procedures, and standards. * Use the company's scheduling tool as directed to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, reduce loss, and execute company directives. * Use the company's task management tool as directed to prioritize the execution of store workload, ensuring full leadership adoption and compliance with company policy. * Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention. * Support continuous improvement by implementing company programs and influencing end-user adoption. Requirements Education * Bachelor's degree is preferred Experience * 3-5+ years of fast-paced, retail management, or other relevant work experience * Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense * Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives * Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing Skills * Proficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices) * Excellent written and verbal communication * Strong collaboration and interpersonal skills * Strong organizational skills to manage multiple tasks with moving parts * Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable SPECIAL POSITION REQUIREMENTS * Work a flexible, full-time schedule to include days, evenings, weekends, and holidays * Attend offsite meetings and conferences (may require overnight travel) WORKING CONDITIONS * Continuous mobility throughout the store on a daily basis * Lift and/or move up to 50 lbs. on a daily basis * Stoop, kneel, and crouch on a daily basis * Climb a ladder and maintain balance on a daily basis For positions located in San Francisco: pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-KT1 Ulta Salon, Cosmetics & Fragrance, Inc. Oxnard CA

Sales & Support Generalist-The Collection At Riverpark

L Brands