Pronto Insurance is one of the fastest growing general agencies in South Texas and is now a member of Gallagher, a world wide expert in risk management solutions. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 200 captive locations in Texas and recent expansion into California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.
JOB DESCRIPTION: SALES SUPPORT
Employment Status: Full-Time
Agency Hours of Operation: 9:00am
7:00pm, Monday through Friday & 10:00am
Position requires a min. of a Personal Lines License. Unlicensed new hires will be provided 2 license test attempts and are required to obtain a min. of a Personal Lines License within 60 days of employment.
The primary purpose of a Sales Support is to support the sales team while providing our customer base with an extended focus on client retention
Ensure availability in the phone queues to take incoming agency and company calls
Assist Agents/Brokers & Agency Managers with writing of applications and other related transactions
Call cancelled policies per the company standard
Assist in customer retention efforts as instructed
Help Agent/Broker & Agency Managers with their solicitation of leads/prospects while updating company systems as instructed
May be assigned the task of daily deposits due by 12 noon each day
Deliver exceptional service via telephone and other available interaction options
Act as point of contact between insured, insurer, underwriter, and Agent/Brokers
Any other duties that are identified and assigned at a later date
KNOWLEDGE AND SKILL REQUIREMENTS
Must be 18 years of age or older
High School Diploma or GED
Applicants must be ready and able to pass insurance licensing test or have a minimum of an active PL license (required for continued employment)
Computer literate with the ability to help customers and provide information in a friendly and courteous manner
Outgoing attitude with the ability to approach the general public to promote company
Must be able to help customers, provide information, and process payments quickly and attentively in a friendly positive manner.
Bilingual in English & Spanish, a plus.
Excellent verbal, written and listening communication skills
Superior telephone etiquette
Ability to understand and respond clearly to the customer's needs
Demonstrated ability to work in a team environment
Strong organizational skills
Maintain reliable transportation and an active drivers license
Availability to cover or permanently be assigned to other locations within a reasonable driving distance
U.S. Eligibility Requirements:
Submit an application and resume/CV online to be considered.18 years of age or older.Willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.Unrestricted work authorization to work in the U.S. For U.S. employment opportunities, Risk Placement Services, Inc. hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H, or L visas),such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. RPS will require proof of work authorization.Willing to execute RPS' Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.
RPS offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
Risk Placement Services believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Risk Placement Services will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Gallagher Bassett NZ Ltd