Sales Support Director Senior

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

5 - 10%

Job Description

GENERAL DUTIES & RESPONSIBILITIES

• Provides leadership for area of responsibility including planning, coaching, recruiting, selection, performance development and mentoring.

• Monitors staff performance, works with employees to implement goals and document progress and works with Human Resources on employee related issues.

• Directs resources in a cost-effective, innovative manner including assisting sales teams in effective use of resources and tools.

• Establishes operational objectives and work plans.

• Collaborates with sales management in developing, modifying and executing sales policies, goals, strategies and objectives to achieve objectives.

• Provides the support sales teams require to be successful including lead generation, presentations, RFP processes, prospect assessment, contract administration and sales production analysis.

• Participates in identifying critical market segments through market research and competitor analyses.

• Participates in building, packaging and price setting with members of management to meet market needs.

• Monitors client survey results to ensure positive client relationships and satisfaction and responds to any negative criticism.

• Implements and executes sales support policies and practices.

• Oversees trade show participation and participates in the planning of sales meetings.

• Prepares sales production reports for senior management.

• Encourages staff to participate in product/service as well as industry related educational opportunities to strengthen and improve skill levels and ability to service customers.

• Other related duties assigned as needed.

EDUCATION REQUIREMENTS

Bachelor's degree or the equivalent combination of education, training, or work experience

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Requires strong management, organizational, team building, coaching and mentoring skills

• Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence

• In-depth knowledge of FIS products and services and business operations

• General knowledge of financial and/or payment solutions technology including systems, applications and banking practices

• Requires expert negotiation and communication skills, both written and verbal

• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations

• Ability to communicate effectively with all levels of management in an organized, professional manner

• Skill in productivity, planning and workload management

• Requires solid decision-making and problem solving skills

• Requires the ability to establish and maintain effective working relationships and the ability to interact effectively with all levels of personnel and management across technical and business functions across FIS as well as client/partner organizations

• Ability to identify, address and resolve employee related issues

• A fair amount of travel may be required

FIS JOB LEVEL DESCRIPTION

Director level managerial role - directs and controls activities of a broad functional area through several managers. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods. Participates with other senior managers in establishing strategic sales plans and objectives, makes final decisions on administrative/operational matters and ensures effective achievement of objectives. Works on complex issues where analysis of situations or data requires an in-depth knowledge of the business and/or industry. Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people. Ensures budgets and sales plans/strategies meet corporate requirements. Regularly interacts with executives and/or major customers. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization. Typically requires ten plus years management experience as well as strong experience in a sales related discipline.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $168,540.00 - $283,160.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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