Sales Support Customer Care Specialist Carrier Sales

@SYNNEX, we believe everyone has a story to tell. If you have a passion for advancing technology solutions, always putting customers first and want to become part of a team that embraces differences and creates trends, build your career story with us. We strive to create a work environment that is fun and inclusive with a sense of work-life balance and charitable giving.

Our recruiting experience is digital!

Technology is at the core of our business we don't just sell technology, we use it. The power of digital interviewing allows you the flexibility of using your computer or mobile device to record your interview on your own schedule in the comfort of your home. Our recruiting process allows you to tell your story in a stress-free way that is interactive and fun, so if you receive a link to Share your Story with us, we hope you have an awesome digital experience.

Sales Support Rep- Customer Care Specialist

Get Inspired by the Work You'll Do

Customer Care Specialist (Post-Sales Support Specialist-Inquiry)

• Complete accurate, timely communications of Back Order and Drop Shipment Management

• Reaching out to vendor buyers to capture correct ETA detail

• Communicating any ETA's that have improved or have been pushed out

• Providing vendor tracking detail to Territory Managers-meet with Purchasing to review open POs and SAP SOs we are waiting on

• Drop Ship & Licensing Expedites: Arrange all vendors expedite requests (TAS/YTAS). This can include an immediate need for an Avaya SAP (within hours) or delivery of product sooner than standard lead time or configured product that has an extended lead time. Communicate the request to the vendor and keep Majors Account Manager proactively informed of progress.

• SAP Requests: SAP turnaround is 48-72 hours. Proactively check Avaya WAM site for SAP return and communicate SAP to the customer.

• If SAP is back, validate that it is in the ZOR and/or on E-commerce if yes, work with AM and customer to communicate proper self-service locations for SAP lookups (E-Comm, SAP Notification emails). If no communicate to the Westcon Purchaser that the SAP needs entered into the order.

• If SAP is not back, validate that we are outside of standard SLA - if yes, email the Purchaser and AM to notify them of the customer request and to check for rejections, etc. If no, remind the customer of the standard SLA for SAP returns (if stated expedite, please see above for Drop Ship & Licensing Expedite responsibilities).

• Manage "Westcon Order Status" emails

• Resolve customer complaints by investigating problems, developing solutions, preparing information, and making recommendations to management

• Maintain excellent relationships with all Internal and External Customers

• Coordinate with all areas of Operations regarding inventory availability, Customer service, Warehouse, production, Sales and Order entry.

• Work in close collaboration with other departments, such as Sales, Operations, Warehouse, Purchasing, Customer Service et al.

Your passion is sparked by:

The ideal candidate for this position will possess the following attributes and qualifications:

• 3+ years of experience in order management

• Quick and accurate data entry skills, 50 WPM or better

• Must have exceptional ability in Microsoft Office Suite with emphasis in use of Excel

• Experience in SAP systems and software

• Highly organized and detail-oriented with strong focus on accuracy, while quick to learn

• Excellent oral and written communication skills

• Enjoys helping and interacting with other people; always friendly and courteous

• Naturally pleasant and upbeat professional, positive demeanor

• High emotional intelligence and ability to maintain composure under pressure

• Excellent judgment and discretion in handling difficult situations

• Strong work ethic

• A natural team player who helps others succeed

We have great Perks - Every Day is Casual Day Company Discounts Community Involvement Opportunities Profit Sharing Medical, Dental & Vision Insurance 401k FSA & HSA Paid Vacation, Holiday & Sick Days Employee Stock Purchase Plan Tuition Reimbursement Live Well Work Well Program And More

Be Inspired In Your Career.

@ SYNNEX Corporation, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

@ SYNNEX Canada Limited, we are committed to supporting accommodation and inclusivity for persons with disabilities throughout the recruitment process and employment lifecycle. If you require accommodation during the recruitment and selection process, please let us know; we will work with you to meet your needs.

Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.