Sales Support Coordinator - Cox Business

Cox Communications Inc Fort Walton Beach , FL 32549

Posted 2 months ago

*Primary Location: *3405 McLemore Drive, Fort Walton Beach, FL, US

  • Division: *Cox Communications

  • Job Level: *Individual Contributor

  • Travel: *No

  • Schedule: *Full-time

  • Shift: *Day Job

  • Requisition Number: *218789_69227051
    The *Sales Support Coordinator *is responsible for enhancing and maintaining relationships with internal and external customers to provide support and to ensure customer orders timely move through the process. The Sales Support Coordinator must stay up-to-date on processes, tools, products, services, rates/promotions and be able to problem solve, tracks trends and information using various reports and to provide data to leadership as needed. The Sales Support Coordinator will support the outside sales teams in multiple facets of the customer experience and will work with boundary partners to coordinate and problem solve local needs. The goal of the role is to unburden the Sales Rep by shepherding contracted sales to install with the best possible customer experience and the most expeditious order to cash interval.

  • PRIMARY RESPONSIBILITIES/TASKS *

  • Pull, review and breakdown Customer Service Record (CSR).

  • Verify address serviceability, services and pricing and confirms appropriate customer paperwork is complete and accurate.

  • Verification of complex services and solutions with customer.

  • Verify accuracy of service codes, term and pricing in Order Management System (OMS).

  • Perform or drive OMS, ICOMS data base clean up tasks completion (resolve discrepancies) during the proposal development process to drive greater order accuracy.

  • Account maintenance to include account parenting, file scanning, segmentation clean up, CPNI in the OMS and ICOMs.

  • Enters all post-sales information into tracking system as appropriate.

  • Assists the Sales Department with all orders from initial sale through submit order.

  • Alignment with team peers (Sales Engineer, Account Executive, and Retail/Enterprise Sales Manager) to ensure a consistent customer experience.

  • Obtain additional Contact Information (Tech, Billing, BAA, Primary, Vendor, etc.).

  • Correct issues with Order Package/Sales Package (Proposal, Contacts, Forms, etc.) and upload missing documents into the OMS.

  • Manage Incomplete Queue and resolve change required or rejected orders.

  • Enter provisioning details into OMS (DTW, DL, Account Codes, etc.).

  • Assists and supports customer escalations for non-revenue generating activities (service and billing issues/credits).

  • Create Multi-Location / Enterprise, Proposals, opportunities and CIRs as approved by Manager.

  • Input low and no revenue orders (MACDs) in OMS for sales.

  • Assists MACD with product conversion orders to drive greater accuracy.

  • Conduct MACD audits on large accounts to ensure accuracy

  • Verify Tax Exempt status and completion of necessary forms.

  • Provides and understands unique servicing needs of Retail/Enterprise customers (i.e. customer specific ordering forms).

  • Be familiar with different customer verticals and their needs

  • Renewal reporting and support to Enterprise sales channel.

  • Assist with new equipment requests (remotes/DTAs)

  • Track all incoming requests in defined tracking system.

  • Able to articulate the correct information, processes and procedures to internal and external customers.

  • Must be able to work with minimal supervision to accommodate the needs of the business.

  • Collaboratively works with Sales and boundary partners to timely accomplish tasks.

  • Must be proactive, open and receptive to feedback.
    Qualifications: *Minimum *
  • Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)

  • 3+ years outside sales, account management, or sales support experience required

  • Consultative selling experience

  • Ability to train individuals and groups

  • Strong technical aptitude, including Windows based applications (e.g., Word, PowerPoint, Excel, Access, Outlook)

  • Collaborative skills toward attainment of regional and corporate goals

  • Strong written and verbal communication skills

  • Strong negotiation, problem solving, and analytical skills

  • Excellent organizational and follow-through skills

  • Strong interpersonal and relationship management skills

  • Ability to provide solutions to customer needs and challenges

  • Must have a clean driving record and be able to travel to customer locations within the system

  • Preferred*

  • Bachelors degree preferred and/or equivalent experience

  • 5+ years in telecommunications

Who We Are

  • About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

  • About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions

  • Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
    Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
    Cox is an Equal Employment Opportunity employer

  • All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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