Sales Support Coordinator

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

POSITION SUMMARY DESCRIPTION

Provide pricing proposals to customers managed by the Outside Sales and Specialised Sales. Communicate with customers and pricers and also follow-up with customers. Provide support on commercial matters to the sales department and coordinate information related to sales matters for execution of operations & invoicing.

ESSENTIAL RESPONSIBILITIES

• Support & guide Customers to effectively use of MyPrices, CMA CGM's digital tool for quotations.

• Maintain quotes and business support to the Customer portfolio mapped to the Outside Sales,Specialized Sales and new customers via email/ incoming calls

• Updae CRM with all required information and relevant details with follow-up feedback for customers

• Make proactive telephone sales calls to follow up with customers on quotations sent to Customers but without bookings, including CMA CGM Liner and CMA CGM + services.

• Promote and educate customers on E-commerce solutions available with CMA CGM.

• Coordinate closely with Trade / Pricers to ensure consistent business support to Customers as required commercially.

• Promote CMA CGM Group Services including Non-Maritime Products (CMA CGM + or VAS, Intermodal, E-commerce, CEVA, etc..)

• Propose volume potential & new opportunities to the Outside Sales & Specialised Sales team as and when we receive interesting leads or new Customers that need to be prospected.

• Collect market information on the competition's activities regarding rates, new & existing services, and submit to your respective, Pricer / Trade Manager / Reporting Manager on a consistent basis.

• Promote improved partnerships and best practices when closing deals with customers: Long term agreements / Mutual commitments / Match back programs / Value added services.

• Work closely with customers, internal departments and overseas as partners in resolving issues and creating strong relationships.

• Strive for exceptional customer service and positive promotion of CMA CGM brand identity in the industry.

• Other responsibilities as me be required

QUALIFICATIONS

• Education: College degree or equivalent (Transportation courses/schooling an asset)

• Experience: 2 years of experience in the shipping industry

• Other:

• Excellent Communication and interpersonal skills

• Attention to detail, well versed in ALL Microsoft Windows based programs

• Strong team player with ability to work independently

• Ability to multi task time and prioritize time sensitive issues

• Bilingual, French and English Required

We are an Equal opportunity employer!

Come along on CMA CGM's adventure !