Sales Support Consultant, Mortgage & Housing

Equifax is looking for a Sales Support Consultant to join our Mortgage Account Team. This is a problem solving role, providing point support to the Mortgage Account Team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting. This position follows a hybrid framework requiring in-office presence at our Midtown Atlanta, GA location.

What you will do

• Scale Customer Engagement of Sales Team

• Maximize Sales resources' selling time by taking on back-office tasks

• Connect with and coordinate internal resources to streamline contract-to-boarding processes

• Support issue resolution around billing and general customer service

• Assist with inquiries regarding billing, pricing, contracts, reporting and research

• Perform Sales administrative tasks (revenue tracking, etc.)

• Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship.

• Conduct research to communicate findings/solutions to assist the account team with maintaining and expanding strategic client base and revenue.

• Maintain tools to support the Sales teams

• Generate Client reporting and Client dashboards

• Support efforts to address past due invoices and customer service issues, execute work orders

• Coordinate with Customer Success Managers to support Customer training

• Analyze sales performance records, interpret results and present

What experience you need

• Minimum 3 years of sales support and/or customer service experience

• Bachelor's degree or equivalent experience

• Proven ability to manage and execute multiple tasks and/or projects successfully

What could set you apart

• Prior Mortgage Industry experience

• Tech or software, platform skills such as Gainsight, Salesforce or other similar CRM tools

• Intellectually curious and insights driven

• Delivers results and plays to win

• Drives excellent execution

• Has a sense of urgency, agility, and grit

• Leads with integrity, and be personally accountable

• Exceeds customers' expectations every day

• Works together as one aligned global team (#OneEquifax)

• Takes initiative to develop yourself and help others grow

• Values diversity of experience and thought