Sales Support

Sales Support

Decatur, GA - Natural Stone

Reports to: Surfaces Director of Sales and Customer Experience

Position Overview

The Sales Support role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information.

Essential Functions

• Manage customer orders by assisting project manager with order placement, template scheduling, delivery, and installation services

• Manage order entry in Stone Profits System

• Communicate with Sourcing team and SOPT to secure needed product

• Communicate with production or scheduling managers concerning special requirements on orders

• Monitor schedule on upcoming jobs and communicate schedule changes with appropriate team members

• Communicate any credit issues discovered upon order entry to appropriate sales personnel

• Answer incoming calls or emails; timely & professionally

• Perform other duties as requested

Competencies/Skills/Abilities

• High School Diploma or GED required

• Strong organizational skills and effective team player

• Ability to be detail-oriented and multi-task, work within specified timeframes

• Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus

• Previous Customer Service work experience is required; previous work experience in our industry is preferred

• Proficient with Microsoft Office; Outlook, Excel and Word

Supervisory Responsibility

This position has no supervisory responsibilities

Work Environment

Onsite

• In order to fulfill responsibilities of the Sales Support position, this job is required to work in a specific Construction Resources manufacturing, production, or office environment. Additional details will be provided during the interview process.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee may be required to sit for extended periods of time, stand, walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Some Saturday work and overtime may be required.

Additional Eligibility Qualifications

Employees must hold a valid US work authorization.

EEO Statement

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Location

• Decatur, GA - Natural Stone