Come bring your sales support and customer service experience to support the life saving mission of the American Red Cross Blood Services. We are looking for an energetic, community focused person to support our Account Management team in their efforts to obtain blood collections goals and happy sponsor relationships.
Function as a liaison between sponsor groups and donor recruitment staff.
Serves as primary inside sales support for assigned Donor Recruitment District. Provide support to assigned district to include confirmation of upcoming blood drives. Produce confidential correspondence and inter-departmental communications, handle incoming calls, distribute incoming and outgoing mail, coordinate meeting arrangements and regular correspondence with sponsors. Ensure district has appropriate sales collateral and blood drive collateral kits.
1.Confirms all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicates details (refreshment requests, hold dates, hours of operation, staffing, directions, volunteer needs, collateral materials needed, special equipment and cancellations) to production planning staff to help ensure success of the blood collection effort.
2.Serves as a liaison between the customer and the appropriate staff. Handles customer inquiries and requests in a professional, courteous, helpful and timely manner.
3.Using approved templates and/or campaign materials, may localize blood drive collateral (posters, flyers, table tents, paycheck stuffers, etc) to include location, date, time, goal, etc. Provides review and initiates applicable follow up for the Print Cost Model and exceptions process.
4.Prepares and maintains all account files including correspondence, operational records and customer surveys to ensure accurate documentation of blood drive activity.
5.Sends blood drive confirmations to blood drive coordinators/blood drive sponsors and ARC Chapters on an annual, semi-annual and/or quarterly basis. Sends thank you notes to customers to help ensure the prospect for future customer activity with ARCBS.
6.Handles all inside sales support for assigned Recruitment District team. Includes management of the donor pre sign up process, CRM Status Report review, and DRMS Condensed Report review with Reps for accuracy. May manage High School scholarship tracking and check requests.
7.Assists team in data integrity.
8.Assists in orientation for new Account Specialists and/or new Account Managers.
9.May manage inventory and distribution of donor premiums/giveaway items.
10. Perform other related duties as necessary.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.
Scope: Within guidelines, plans own work in support of priorities determined by department management. Utilizes various software applications to produce high quality reports, presentations or other documents.
Associate's degree in business, marketing or combination of education and related experience required.
Minimum two years of experience in an office setting with extensive customer contact required. Basic knowledge of computer office products, word processing, spreadsheet, database and presentation applications highly desirable. Must possess outstanding organizational and communication skills.
Effective problem-solving skills in managing multiple priorities. A current valid driver's license and good driving record is required.
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.
American Red Cross