The Sales Support Assistant II is responsible for supporting the sales department in day-to-day activities.
Contacts clients as needed regarding ad materials, pricing, billing or special upsell opportunities.
May input ads into the ad order system.
Assists in collecting and composing ad copy, maintaining account base and ensuring high customer service.
Works closely with order entry, traffic and layout as needed to ensure clients advertising schedules are met.
Calculate and have the ability to communicate rate packages to client and prospects.
Assists Sales manager on all special project details including but not limited to production schedule, rate authorization and communication.
Facilitate & process sales presentations.
Generate sales reports.
Identify and correct any billing errors or issues prior to end of month.
Correctly input client billing adjustments within the same month as dispute identified.
Attend sales training and planning meetings.
Research problems that develop with accounts and troubleshoot the issue developing a satisfactory conclusion for the property and the customer needs.
Handles the daily general clerical functions such as filing, answering phones, creating correspondence and calculating rates to quote to customers when they call.
Arranges and distributes various advertising materials and sales reports to the proper areas in a timely manner.
Provide exemplary customer assistance.
Adheres to company policy and assigned standards of performance.
Other duties as assigned.
Education & Experience/Certifications
Skills & Abilities
Strong customer service skills
The ability to read, analyze, and interpret sales demographics information and creative layouts
Must have the ability to generate reports, business correspondence, and presentations
Strong communication skills and the capability to effectively respond to questions from managers, colleagues and customers
Must have the ability to calculate figures related to the advertising rate packages
Proficient use of Microsoft Office (Excel, Word, Outlook)
Must have the ability to learn new software programs such as ad order entry and customer relations management software
Must have good organizational skills and the ability to meet deadlines
Communicate and work as a team player both internally and externally
The E.W. Scripps Company (NASDAQ: SSP) advances understanding of the world through journalism. As the nation's fourth-largest independent TV station owner, Scripps operates 60 television stations in 42 markets. Scripps empowers the next generation of news consumers with its multiplatform news network Newsy and reaches growing audiences through broadcast networks including Bounce and Court TV. Shaping the future of storytelling through digital audio, Scripps owns top podcast company Stitcher and Triton, the global leader in technology and measurement services. Scripps runs an award-winning investigative reporting newsroom in Washington, D.C., and is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps has held for decades to the motto, "Give light and the people will find their own way."
As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis on race, sex, sexual orientation, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.
The E.W. Scripps Company