Sales Support Associate, Madewell, Austin

J Crew Austin , TX 78719

Posted 11 months ago

THE MADEWELL SUPPORT ASSOCIATE

[Hourly Part-Time, reports to a store director]

What The Role is All About

Our Support Associates:

  • Drive store sales through accurate and efficient execution of all receiving, stock, visual and cashwrap activities.

  • Respond to customers in the moment partnering with the team to deliver amazing service.

  • Provide an engaging and efficient checkout experience.

  • Use visual tools and resources to maintain and enhance in-store presentation.

  • Utilize knowledge and skills garnered from requisite training.

  • Are multi-taskers, jumping into any activity as needed to support the business.

  • Share feedback, ideas and insights with the management team.

What We Expect From You

  • Friendly, helpful and always smiling, for starters.

  • Customer focused.

  • Be the best at what you do by achieving all your goals.

  • Bring your smarts; we want thinkers who always do the right thing.

  • Pride in your appearance and your store.

  • Leverages technology to connect seamlessly and with an omni perspective.

How We Measure Results

  • Comply with merchandise handling guidelines and processes.

  • Execute merchandising and visual direction to standard.

  • Capture and create profiles during each transaction to increase customer loyalty (except California + Massachusetts).

  • Achieve Enterprise Selling targets by adhering to Standard Operating Procedures.

  • Achieve or exceed task-specific time standards.

  • Complete training with flying colors.

Fine Print

Our Support Associates:

  • Are at least 18 years old.

  • Communicate effectively and confidently.

  • Process information and operate store systems accurately.

  • Are available when we're busy, including: nights, weekends, and holidays.

  • Assist in processing and replenishing and keeping the store looking great.

  • Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds |18 kilos.

  • Must move around the store with ease and be accessible to customers.

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.


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Sales Support Associate, Madewell, Austin

J Crew