The Sales Support Associate role offers an amazing opportunity to help Iora meet its goal of transforming health care. The Sales Support Associate will work closely with 1-2 Strategic Account Executives to influence the behavior of licensed Medicare agents in our new markets and organize the overall broker strategy, building an awareness of Iora's highly differentiated primary care model and doctors offices that are in-network.
The ideal Sales Support Associate is someone who is eager to contribute to a highly skilled team and is able to work collaboratively to create and establish best practices in a new role. This role will play a critical part in increasing sales from one of Iora's most successful channels.
This role will support Iora's Houston market. The scope of the role will be focused on building out Iora's presence in the agent community. The candidate should be comfortable with administrative work, cold calling, engaging with diverse populations, overcoming objections, and building rapport via primarily telephonic communications. The candidate should have excellent organizational skills, a team-orientation, and a drive to reach numeric goals.
This role reports remotely into the Senior Strategic Account Executive of Iora's national growth team.
Responsibilities & Expectations:
Partner closely with the local SAE to build regional broker management strategy and operational plan
Support SAE team with data entry and administrative tasks as needed
Support Iora patient growth by building relationships with assigned licensed Medicare sales agents
Educate and engage health insurance sales agents about Iora, its superior care model and the benefits Iora provides to health insurance agents
Complete quarterly call campaigns, ensuring a level of consistency and proactive outreach for partnered agents
Consistently meet sales and activity goals
Maintain data integrity through Salesforce, Iora's CRM for growth-related activities
Partner with the local growth team to support grassroots events efforts as needed in broker management strategy
Ability to manage multiple priorities and work streams in a fast paced environment
Excellent interpersonal skills, communication & presentation skills
Excellent team player
Comfortable cold calling and making direct asks, in a high call volume environment
Comfortable with ambiguity
Excellent customer service skills
1-3 years of experience in growth or client experience environments. (Would also consider new college graduates with work experience)
Demonstrated experience with a CRM tool, prospecting and opportunity management tools/systems, preferably Salesforce.com
Experience in Medicare, Medicare Advantage a plus
About Iora Health
Iora Health is transforming health care, starting with primary care. We created a high-impact relationship based care model, that particularly benefits adults on Medicare and those who might need more attention. Our care model changes everything - the team, outcome-focused payment, customer service, and the technology that supports our care.
We know that when you invest in relationships with people, you can help them live happier and healthier. Our patients get a team that respects and listens to them. We get paid to keep our patients healthier, and it works - we are successfully improving the lives of our patients while lowering costs.