Sales Support Associate

Agco Corp. Tremont , IL 61568

Posted 1 week ago

Sales Support Associate

Primary Responsibilities:

  • Provide exceptional and professional customer service to Precision Planting Dealers and Growers.

  • Effectively manage large amount of incoming calls

  • Identify and assess customers' need to achieve satisfaction

  • Communicate shipping details to all customers

  • Manage large order entry processes or companywide warranty orders.

  • Provide daily assistance to Region Managers.

  • Provide sales support and shipping information to Region Managers.

  • Assemble communication packets for trainings.

  • Assist with international shipping documentation.

  • Assist with OEM orders.

  • Responsible for the prospecting process and onboarding of all new Precision Planting Dealers.

  • Coordinate order processing exceptions with Shipping & Accounting

  • Prioritize & process backorders requests

  • Process shortages & overage requests

  • Process Return Merchandise Authorizations (RMA) within systems

  • Validate warranty claims

  • Issue replacement orders

  • Coordinate call tag issuance when needed for returning products

  • Coordinate internal tracking & communication

  • Communicate status with requesting dealer by phone or email

Other Responsibilities:

  • Performs job related tasks in a safe manner

  • Support internal staff with clerical activities


  • High school education required

  • 2-4 years of customer service experience

  • College business courses are valued but not required

  • Excellent communication skills, written and verbal

  • Highly motivated

  • Computer skills: Microsoft Office Word, PowerPoint, Excel, and Outlook

  • Agriculture background is preferred but not required

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Sales Support Associate

Agco Corp.