Sales Support Analyst

Sales Support Analyst

DLL is not your average financial services company. In fact, we're above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we're doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about.

As a Structured Sales Support Analyst, you will be expected to perform transactional aspects of the structured sales support workflow from application to booking, support application and contract process, and liaise with vendor/partner/dealer operations

Find out more here about how you can unleash your full potential at DLL!

Day to Day

• Support application and contract process

• Liaise with vendor/partner/dealer/sales reps and deal with legal insurance and tax

• Perform transactional aspects of the Structured Sales Support workflow from Application to Booking

• Analyze and recommend opportunities for improvement, particularly across the Application to Booking Process

• Manage and convert outstanding approvals

• Provide industry-specific knowledge

• Create and negotiate end-user contract documentation

• Meet or exceed customer service expectations

• Review and prepare transactions for timely booking and funding

• Monitor and analyze the performance of sales and support processes

• Handle both non-standard and exceptional application

• Determine pricing or documents

All members enjoy

• Two working days per year volunteering for a local charity.

• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.

• Flexible hours with possibility to work from home

• Career development opportunities: online learning, member development programs.

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Essentials

• Bachelor's degree or equivalent work experience

• Effective and efficient communication and customer service skills

• Ability to review documentation and identify errors in an efficient manner

• Knowledge of internal policies, rules, and regulations

• Must have strong time management and organizational skills

• Negotiate with customer and vendors as necessary

Choose Wellbeing

DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection

• Build meaningful connections with other DLL members

• Health

• Manage mental, emotional and physical health

• Finance

• Provide learning opportunities to help members achieve personal financial health

• Lifestyle

• Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world.

Good to Know

Desired Primary Work Location: Wayne, PA

Applicable Pay Range

$56,363.54 - $84,395.17

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL's compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

• Deadline for application: July 11, 2024 (Due to high volume of applications this requisition may close prior to posted close date)

• The selection process may involve an assessment.

• Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com

• DLL's referral program applies

• #LI-WAYNE

• For more information, please contact our Talent acquisition partner Wayne Croft Jr. via wayne.croft@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

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