Sales Support Analyst - Amers

Why Nasdaq

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

Nasdaq is currently looking for a Sales Support Analyst who will be supporting the Sales, Account Management, and Service teams with various billing tasks, such as investigating billing issues, processing credits and cancels in relevant systems, and completing vendor forms. This person will own the billing issue research aspect - to accurately determine the root cause effectively, resolve matters in a timely manner, and demonstrate expertise to internal and external customers in all related billing matters, thereby delivering customer satisfaction, while ensuring that the company's goals and objectives are met.

In supporting the Sales & Service Teams, the Sales Support Analyst will:

• Partner with Account Management Team on specific client cases to understand client asset portfolio and assist with billing inquiries.

• Be responsible for all necessary and common activities concerning SF Opportunities, Approvals, while processing Contracts, managing Cancels and submitting credits, accurately entering information into systems in a timely manner.

• Provide expertise and understand cause and effect of actions and system limitations to meet client expectations.

• Take up calls from clients (1 minimum - 3 maximum short calls of basic inquiries from clients per day)

• Be a Subject Matter Expert for role tasks.

• Be a project point person, working closely with managers.

• Conduct system testing and provide feedback to system and process stakeholders.

In managing and administering the Order-to-Bill process, the Sales Support Analyst will:

• Be accountable for adhering to SOX compliance, Business Controls, and SLAs.

• Be responsible for ensuring that approvals are in place.

• Confirm all documentation is in order before sending for countersignature.

• Obtain information required to process agreements, cancels, and credit/rebills.

• Initiate order fulfilment and monitor billing to ensure information is correct.

• Complete client requested vendor forms, provide W9s

In owning Billing Query resolutions, the Sales Support Analyst will:

• Be resourceful when undertaking research and take the necessary corrective actions according to the applicable guidelines, and process credits/rebills where required.

• Coordinate with other internal teams where needed, and updates requestor on inquiry progress.

• Reviewing invoices to ensure billing accuracy.

• Field client billing queries, co-ordinate resolution with stakeholders, provide clients with regular updates until resolution is met.

What We Expect

• A bachelor's degree in Business, or other relevant courses.

• At least two (2) years of experience in sales support/administration, order processing, and/or billing resolution.

• Knowledge of Salesforce or Apttus, Workday Financial, EIP or Configure Price Quote systems is preferred but not mandatory.

• Experience working directly with clients, multiple internal groups, and technical teams to see a task or project through to completion.

• Ability to work independently and in a team setting.

• Is quality-driven, detail-oriented, a proficient multitasker, strong attention to detail and consistently meets deadlines.

• Excellent organizational and time management skills.

• Maintains a proactive approach to learning and development.

• Excellent verbal communication skills and interpersonal skills

• Amenability to work the night shift throughout the work week and at least twice a week in the Nasdaq office at BGC, Taguig.

Does It Sound Like You?

Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

Come As You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.