Sales Support Administrator

The Sales Support Administrator assists the Sales Operations team lead with coordinating new account set up, customer interviews, flow of orders, from receipt, to review, to packing, and to shipment. Provides support to customers regarding questions on order receipt, status, and delivery. Answers phone calls, inquiries, and emails in an efficient and professional manner, routing them to the appropriate support personnel if needed. Key skills include strong organizational skills, ability to manage multiple customer set ups, communication skills, both verbal and written; ability to multi-task and thrive in fast-paced environment; good organization, planning, and follow-up abilities; customer-oriented focus; ability to work in a team environment.

JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONS:

• Assist with new account set up, collect customer information needed for account set up, process and manage customer data.

• Support Sales operation team lead and outside sales representatives with new customer account set ups and data entry/processing.

• Input data into dosimetry database of information relating to customer type, customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.

• Assist with processing incoming orders, handling the flow from order receipt to order review, to packing, to delivery updates, to shipping.

• Work closely with Packing and Shipping department on customer delivery status, providing information to the customers and updates to the appropriate Production Management team members.

• Follow documented processes and procedures.

• Manage internal and external customer relationships and maintain strong communication and response, handling issues appropriately and in a timely manner.

• Collaboration with other departments to meet the needs of the customers: Sales, Customer Service, Operations, Finance, Logistics.

• Answer incoming phone calls, inquiries, emails from internal and external customers, swiftly and professionally.

• Other special projects and job duties as assigned.

REQUIRED EDUCATION, KNOWLEDGE, EXPERIENCE, & SKILLS

Education

• High school diploma or equivalent, required

• Some college, preferred

Additional Skills and Qualifications

• Strong attention to detail.

• Strong customer first mentality.

• Internal drive to complete tasks on time and correctly

• Strong customer service skills.

• Excellent written and verbal communications skills.

• Ability to multi-task, prioritize, follow-up, and manage time to meet deadlines.

• Sense of urgency, ownership, and commitment to meeting internal & external customer needs.

• Ability to work in a team environment.

• Strong problem-resolution and decision-making skills.

• Excellent mathematical and organizational skills.

• Excellent analytical skills.

• Excellent interpersonal skills.

• Proficiency in Microsoft programs: Word, Excel, Outlook.

PHYSICAL REQUIREMENTS:

• Light physical effort equals frequent lifting or moving of lightweight materials.

• Regularly required to sit or stand, bend and reach.

• Must occasionally lift and/or move up to 25 pounds.