Sales Supervisor

Michael Kors Merrimack , NH 03054

Posted 5 months ago

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

ESSENTIAL JOB RESPONSIBILITIES

  • Meet personal and store sales goals

  • Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales

  • Utilize elevated levels of sales and service to maximize sales performance

  • Demonstrate an in-depth knowledge of the merchandise

  • After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction

  • Ensure all sales related policies and procedures are maintained

  • Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE

  • Support and encourage staff to provide the highest level of customer service

  • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books

  • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction

  • Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

OPERATIONS

  • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management

  • Assist in the training of sales staff in all areas of appropriate register usage and maintenance

  • Understand and properly execute all management register functions

  • Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork

  • Participate in inventories

  • Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/VISUAL

  • Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times

  • Assist in the implementation and maintenance of all merchandising/ visual directives

  • Ensure deliveries are properly processed in a timely manner

  • Identify product concerns in a timely manner

  • Communicate inventory needs to support the business goal

HUMAN RESOURCES

  • Ensure image and grooming standards are professional and reflective of the brand image, at all times

  • Adhere to work schedule, inclusive of time and attendance

  • Support and assist in follow-up for all training programs and seminars

Minimum 2 years specialty retail experience.

We are an Equal Opportunity Employer M/D/F/V


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Sales Supervisor

Michael Kors