Req #: 87154
Location Name: Southwest Plaza, Springfield
At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair.
So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!
JOB TITLE: SALES SUPERVISOR
GENERAL SUMMARY:Sales Supervisors act as MODs, leading by example to ensure delivery of an
inspiring and uniquely responsive customer experience through service that is friendly, enthusiastic,
passionate and real. Sales Supervisors demonstrate behaviors that align with the company values of
Accountability, Collaboration, Humility and Passion. Sales Supervisors partner with the management
team to understand daily/weekly/monthly store priorities. They participate and support merchandise
placement, shipment processing, and store recovery. Sales Supervisors participate in monitoring
associate compliance to all company policies and procedures and Loss Prevention Compliance. Sales
Supervisors assist in assigned projects and tasks that meet service levels including opening and closing
the store. Sales Supervisors must comply with all policies and procedures associated with the position,
including maintaining a 95% attendance record.
REPORTS TO: Sales Supervisors report to the Store Manager, Operations Managers, Merchandise
Managers, and Assistant Store Managers.
SALES/MERCHANDISE VOLUME RESPONSIBILITY: Varies (If applicable)
performance. Conducts huddles, reinforces behaviors, provides coaching and recognition that
support Check, Check, Match and the values of the company. Responds to customer feedback with
a sense of urgency.
communicate associate goals and provides coaching and feedback to support the growth of the
Company. Provides feedback to Store Manager on associate performance. Seeks opportunities for
personal performance growth and demonstrates interest in building leadership skills. Assists with
daily associate relations issues and annual performance review process.
balances funds at the end of shift and turns receipts into the cash office. Reads and interprets price
ticket information, operates a calculator, and enters data via terminal keyboard.
processing and store recovery. Participates in the communication and execution of presentation
standards that are consistent with brand image. Ensures store is compliant with established "Brand
procedures. Participates in inventory control functions including shipping and receiving, financial
processes and building maintenance. Participates with the management of processes related to
clearance merchandise, unit markdowns and damaged products. Identifies and responds to store
housekeeping issues. Participates in shrink awareness training.
Leads others in LP compliance. Uses
monthly LP Assessment to identify and correct operational deficiencies in the store. Opens and
closes store in rotation with management team. Participates with the upkeep of store, back
office/stockroom, and front register area. Ensures the proper administration of store policies and
procedures. Collaborates with the Store Manager with the maintenance requests and resolutions.
REQUIRED SKILLS AND COMPETENCIES:
Excellent verbal and written communication skills
Proven ability to train and motivate others
Customer service skills
Time management skills
Basic computer skills, including e-mail, MS Word or other word processing program and Excel or
other spreadsheet program
STRATEGIC THINKING Creates and communicates a long-term vision, keeps team's work aligned with
organization's goals, creates and adjusts strategic plans, understands the big picture to constructively challenge
the status quo, generates new ideas, encourages innovation and manages change effectively.
LEADING & MOTIVATING Models and supports company values. Assesses, identifies, retains and develops
talent, motivates and challenges associates, establishes challenging goals, delegates effectively and assigns work
to maximize the potential of each associate. Is dedicated to working with and through others to exceed the
expectation of the customer (internal & external).
MANAGING FOR RESULTS Is capable of getting things accomplished through others and consistently
produces sustainable results. Simplifies and processes complex problems, understands underlying issues and
addresses root causes, analyzes quantitative information and presents it in an effective way, seeks input from
others and makes timely decisions.
The physical demands of the job include:
have the ability to spend up to 100% of working time standing or moving around the register area,
the sales floor, and the stockroom.
Lifting, including the ability to lift up to 50 pounds on an occasional to frequent basis.
Physical activities include holding a scanning gun, keying and processing register transactions;
lifting and bagging merchandise, bending, stooping, pushing, pulling, climbing, stretching, and
reaching on a frequent basis.
operate miscellaneous devices such as staplers, scanning devices and accessories, etc.). May
involve operating an electronic terminal to complete sales transactions and receive cash, checks,
credit cards, or other cash substitutes from customers.