Sales Supervisor, Computing
The Best Buy Sales Supervisor manages the daily functions of a department from customer experiences to employee interactions. They are responsible for coaching and training the sales team to provide exceptional customer experiences and meet business results. This role maintains a broad scope of knowledge in technology products and services through required trainings, certifications, and leadership development.
Our Sales Supervisor builds quality relationships with retail consumers to provide them with relevant and memorable products, services, and technology expertise. In addition, they're responsible for partnering with leadership teams to ensure department merchandising, inventory and asset protection standards are proactively met. They also work closely with the Assistant Store Manager and General Manager to provide feedback, strategize, and execute on the overall leadership processes within the store. This includes employee interviews, scheduling, store maintenance, and performance management.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
Provides ongoing coaching, training, and motivation to team members as needed to achieve sales goals and high standards of customer service.
Handles customer escalations and problem resolutions in person and on the phone. Ensures smooth and accurate customer processing.
Ensures execution of store business plan by coaching desired behavioral change on the sales floor.
Partners with Sales Support team to ensure that the sales floor is merchandized properly.
Creates an environment where employees are inspired to provide customers with solutions across the store, share ideas regarding new ways to do business, gain new customers, improve processes, and create a more efficient enterprise.
One year of experience in leadership in business, military, or related fields
Previous experience in sales, customer service, or related fields
Ability to work successfully as part of a team
Ability to work a flexible schedule including holidays, nights, and weekends
Associate degree or higher in business or related field
One year of consumer electronics experience
Prior experience setting retail sales goals