Sales Specialist

Old Dominion Freight Line Inc Cumberland , RI 02864

Posted 2 months ago

Job Description: (External Posting)

Old Dominion Freight line is currently looking for a Sales specialist to join our OD Family. This sales Oposition will provide exceptional customer service to all customer accounts in a timely manner.

Responsibilities

  • Handles large amounts of inbound and outbound calls/emails regarding services in a timely manner

  • Sets up special accounts for ongoing projects and roll-outs

  • Monitors special shipments to ensure specific delivery dates are met

  • Identifies customers' needs, clarifies information, researches every issue and provides solutions and/or alternatives by following communication "scripts" when handling different topics

  • Builds sustainable relationships and engage customers, both internal and external, by going the extra mile

  • Accepts ownership for effectively resolving customers' issues, complaints, and inquires

  • Keeps the customer satisfied at the core of every decision

  • Works closely with internal departments to accommodate customers' needs

  • Answers questions from other sales staff and provides guidance and feedback. Handles escalated issues and takes over customer calls when needed

  • Works closely with management for continuity and issue resolution

Qualifications

  • High school diploma or equivalent

  • 5 years of progressive customer service experience in a transportation company

  • Understanding of the trucking industry and how freight moves through the system

  • Understanding of tariff pricing and pricing contracts

  • Excellent verbal and written communication skills, active listening skills

  • Ability to provide excellent customer service to both internal and external customers

  • Ability to deal with different types of personalities and effectively handle high-stress situations in a calm manner

  • Great interpersonal skills with a positive attitude

  • Demonstrated proficiency with Microsoft Office

Join the OD Family Today!

As a Full Time member of our Family, you are eligible to receive:

  • Health, Dental & Vision Benefits

  • Short Term & Long Term Disability

  • Flex Spending Accounts

  • 401(k) Retirement Plan

  • Wellness Program

  • Employee Credit Union, Vacation & Holiday

  • "Birthday Holiday" who doesn't love some extra attention on their Birthday?

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).


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Sales Specialist

Old Dominion Freight Line Inc