Job Description: (External Posting)
Old Dominion Freight line is currently looking for a Sales specialist to join our OD Family. This sales Oposition will provide exceptional customer service to all customer accounts in a timely manner.
Handles large amounts of inbound and outbound calls/emails regarding services in a timely manner
Sets up special accounts for ongoing projects and roll-outs
Monitors special shipments to ensure specific delivery dates are met
Identifies customers' needs, clarifies information, researches every issue and provides solutions and/or alternatives by following communication "scripts" when handling different topics
Builds sustainable relationships and engage customers, both internal and external, by going the extra mile
Accepts ownership for effectively resolving customers' issues, complaints, and inquires
Keeps the customer satisfied at the core of every decision
Works closely with internal departments to accommodate customers' needs
Answers questions from other sales staff and provides guidance and feedback. Handles escalated issues and takes over customer calls when needed
Works closely with management for continuity and issue resolution
High school diploma or equivalent
5 years of progressive customer service experience in a transportation company
Understanding of the trucking industry and how freight moves through the system
Understanding of tariff pricing and pricing contracts
Excellent verbal and written communication skills, active listening skills
Ability to provide excellent customer service to both internal and external customers
Ability to deal with different types of personalities and effectively handle high-stress situations in a calm manner
Great interpersonal skills with a positive attitude
Demonstrated proficiency with Microsoft Office
Join the OD Family Today!
As a Full Time member of our Family, you are eligible to receive:
Health, Dental & Vision Benefits
Short Term & Long Term Disability
Flex Spending Accounts
401(k) Retirement Plan
Employee Credit Union, Vacation & Holiday
"Birthday Holiday" who doesn't love some extra attention on their Birthday?
Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).
Old Dominion Freight Line Inc