Sales Specialist

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Job Type

Full-time

Description

Let's share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company's change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year!

• For our sixth consecutive year, we ranked in the Top 10 Best Places to Work in Idaho.

• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.

• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops.

• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We're working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employees.

• We are committed to working safer, smarter, and more efficiently than ever before. We are making significant investments in tools, equipment, training, and positions like this to help our team reach its potential.

• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary purpose: Maintain and grow the existing customer base through prospecting, sales development, quoting, and customer follow-up, while providing unbeatable customer service with a positive attitude.

Skills and Responsibilities:

• Quoting and Estimation: Provide accurate and detailed price quotes and building material estimates for customers based on their blueprints, demonstrating proficiency in estimating software and product knowledge.

• Customer Engagement: Visit job sites to monitor work progress, identify customer needs, and target new prospects, leveraging in-depth product knowledge to educate customers and assist them with purchasing decisions.

• Product Expertise: Develop an in-depth understanding of the products and services offered by Franklin Building Supply, staying updated on industry trends and competitor offerings.

• Sales Strategy: Identify opportunities to cross-sell and upsell products and services, regularly evaluate customer accounts, and implement strategies to enhance customer satisfaction and drive sales growth.

• Special Orders Management: Collaborate with the Account Coordinator to acquire special orders and meet customer needs efficiently, ensuring accurate processing and timely fulfillment.

• Customer Relationship Management: Build and maintain strong relationships with customers and subcontractors, providing exceptional service and addressing their needs promptly and professionally.

• Team Collaboration: Work cohesively with coworkers, demonstrating a team-oriented mindset, self-motivation, and adaptability to contribute to the overall success of the sales team.

Requirements

Required:

• Sales Experience: 5+ years of proven sales experience, demonstrating a track record of success in prospecting, sales development, and customer relationship management.

• Adaptability: Willingness to adapt to changes in the building industry, learn new products and processes, and leverage evolving market trends to grow the customer base and market share.

• Communication and Interpersonal Skills: Effective communication skills, both verbal and written, with the ability to engage with customers, coworkers, and subcontractors in a friendly and professional manner.

• Problem-Solving: Ability to modify daily schedules to address unplanned urgencies, remain calm under pressure, and effectively resolve customer concerns or issues.

• Attention to Detail: Give great attention to detail, demonstrating excellent organizational skills and accuracy in quoting, order processing, and customer service.

• Physical Capability: Ability to lift up to 20 pounds throughout the day, ensuring readiness to assist with material handling and customer support tasks.

• Driver's License: Possess a valid driver's license with a clean driving record, enabling travel to customer sites and other business locations.

Strongly Preferred:

• Positive Attitude: Carry yourself with pride, maintain composure in challenging situations, and communicate effectively with diverse personalities to uphold the company's reputation and values.

• Ambition and Action Orientation: Demonstrate ambition, initiative, and a proactive approach to achieving sales targets, consistently delivering outstanding performance, and staying focused on business objectives.

• Continuous Learning: Pursue opportunities for personal and professional development, staying informed about industry advancements, product innovations, and sales techniques to enhance effectiveness in the role.