Plascore, Inc. Zeeland , MI 49464
Posted 2 weeks ago
Plascore has an opening for a Sales Service Specialist II - Cleanrooms to determine and meet customer needs, and coordinate with sales representatives and internal departments to meet these needs.
Key Responsibilities:
Answer customer inquiries in a prompt, professional manner.
Provide customer service and customer satisfaction with respect to request for quotation, order entry, expediting, shipping and documentation.
Communicate order changes, priorities, and unique request between applicable teams.
Determine the appropriate Plascore product suitable for the customer's application.
Provide feedback to Sales and Engineering on customer product requirements
Review and verify Customers purchase order aligns to agreed upon contract details
Document customer concerns, assist with investigations and follow through.
Complete continuous improvement projects pertaining to productivity, product and job improvements
Maintain and update customer contact information
Assist in improvements for ERP system
Participate in with the team in measuring sales performance and analyze trends.
Handle internal and external questions in a prompt, professional manner.
Maintain a clean and safe work environment at all times.
Continually looks for ways to improve job efficiency and performance.
Perform all reasonably related duties as assigned.
Qualifications:
High school diploma or equivalent.
College degree in business preferred.
Two to three years of progressively more responsible experience.
Three to five years of customer service experience.
Experience with AutoCAD 2D preferred
Ability to independently analyze assigned tasks.
Problem solve situations with qualitative and quantitative data.
Strong verbal communication skills.
Requirements:
Plascore is an established global manufacturer of honeycomb core, composite structures, and cleanrooms. Plascore's light weight, industrial strength, honeycomb technology is utilized for a multitude of applications within the aerospace, automotive and marine industries. Plascore is an employee driven organization, fueled by professional teams with dedicated years of service to manufacturing.
Plascore Benefits:
Bonus Programs
Health Benefits
Health Insurance (Medical, Dental, Vision) with Flex Spending or Health Savings Accounts
New Hires are eligible for health insurance benefits on day one!
Short-term and long-term disability coverage
Employee Assistance Program
Paid Time Off
Paid vacation & Unpaid leave
10 weeks of paid vacation for 11th year (4 weeks of paid vacation awarded for 10 years of service + 6 weeks earned)
Paid Holidays
Parental Leave
401(K) & Roth IRA
Educational Support
Childcare
Flex Spending Account for childcare
Tri-Share childcare program
Company Events
Annual company picnic
Annual golf outing
Annual holiday party
Other Perks
White-Caps baseball ticket raffles
Clean work environment
Smooth pace of work
Family owned and operated.
Security of work for an established, growing company that serves a diverse customer base.
Bi-Weekly Pay
We are an EEO employer dedicated to workforce diversity
Plascore, Inc.