Sales & Service Manager

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations.

The Sales and Service Manager primarily performs the role of a Design Consultant (Sales) while also assisting in some aspects of the Store Manager's role. This individual partners with the Store Manager to learn and practice all management functions. The Sales and Service Manager performs the role of Store Manager in his/her absence. If this sounds like the type of environment that you would thrive in, we invite you to apply to our NEW location opening in Old Orchard, June 2024!

Please note: Training will take place at our Northbrook IL location.

RESPONSIBILITIES

• Exceeds required monthly sales and productivity standards

• Continually develops enhanced Sales behaviors according to our Sales model

• Demonstrates strong product knowledge and shares information with others

• Maintains a guest book to organize, generate and cultivate business

• Performs proactive and consistent follow-up with all guests before and after the sale and at delivery

• Works to improve performance based on feedback provided by store management

• Promptly solves guest concerns

• Performs all opening and closing duties as directed

• Accurately performs all systems functions and maintain operational standards

• Responsible for recording all hours worked

• Reviews and acts upon all email and MAPP communications

• Participates in weekly one on ones and team meetings

• Works in collaboration with all team members

REQUIREMENTS

• Driven to succeed

• Demonstrates knowledge and passion for company products and services

• Strong organizational, time management, technological and communication skills

• Works well independently and collaboratively

• Ability to deliver high-quality guest relations

• Sales skills, sense of design or related experience preferred

• Professional appearance and demeanor

• Flexible schedule that meets the needs of the business (including evenings, weekends, and holidays)

COMPENSATION

• $32,000 (lowest hourly base) - $350,000 annual

• Includes minimum hourly base plus commission and (if achieved) Monthly Sales Incentives and Quarterly Bonuses

• Commission (plan is tiered and UNLIMITED) is paid on net WRITTEN sales for the calendar month and is based on several factors including, but not limited to, experience, store volume, and location

EMPLOYEE BENEFITS

• Exceptional advancement opportunities

• Competitive earnings, bonus opportunities, and generous employee discount

• Medical, dental, and life insurance benefits (offerings differ between full-time and part-time status)

• Flex spending plan

• 401K retirement program and 529 college savings plan

• Paid vacations and holidays (Full-time employees only)

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind, Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.