Sales Service Contract Support I Job Details | Olympus Corporation Of The Americas

Working Location: PENNSYLVANIA, CENTER VALLEY

Workplace Flexibility: Hybrid

Are you looking for a company that cares about people's lives and health, including yours? Let's inspire healthier lives, together.

Olympus, a leading medical technology company, has focused on making people's lives better for over 100 years.

Our Purpose is to make people's lives healthier, safer, and more fulfilling.

Job Description

This position is responsible for supporting the Olympus Sales Teams and external customers with quotation of Olympus Equipment Service Agreements. The incumbent will provide an exceptional level of support to the teams they assist by answering inbound calls and e-mails quickly, effectively and with helpful and professional communication in an effort to continually optimally optimize customer satisfaction.

Job Duties

• Function as the primary point of contact for service proposal related requests for the sales force, including Enterprise Solutions.

• Support sales rep adoption of self-quoting by providing helpful guidance and education on building proposals.

• Maintain an understanding of Olympus Service Contract product offerings and be able to explain offerings to internal or external customers.

• Review requests to modify contract terms and conditions; Liase with Olympus Legal team as required and prepare Data Tracking Records for modifications.

• Coordinate documentation needed to complete Olympus signature of service proposals and organize documents in DocuSign to send to GBS for entry.

• Strategize with Sales Representatives to determine the best approach to prepare and deliver renewal quotes and/or extension quotes for contracts that are due to expire, in an effort to constantly bridge renewal gaps.

• Evaluate opportunities to expand contract coverage by proactively reviewing customers' inventory and identifying items that could potentially be added to existing contracts, with a keen focus on replacement or upgraded items.

• Verify eligibility of On-Site Loaners and prepare all required documentation for On-Site Loaners to ensure equipment is being recorded properly.

• Effectively multitask and prioritize work based on the needs of the business, customers and departmental requirements.

• Maintain open lines of communication with the GBS to ensure expedient and accurate management of service contract processing.

• Perform other related duties as assigned.

Job Qualifications

Required:

• Associates degree in Accounting or Business Administration, or equivalent knowledge

• Overtime as required

Preferred:

• Experience in contract administration is preferred.

• Demonstrated written and verbal communication skills.

• Aptitude for attention to detail

Why join Olympus?

Here, people matter-our health, our happiness, and our lives.

• Competitive salaries, annual bonus and private pension plan

• Comprehensive Medical and Dental coverage effective on start date

• Free virtual live and on-demand wellness classes

• Work-life balance supportive culture with hybrid and remote roles

• Educational Assistance

• Volunteering program

• Diversity & Inclusion Programs including Colleague Affinity Networks

• Meal Vouchers and food vouchers

• Mobility Voucher

• Total Pass

About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let's realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Commercial Operations