Who Are We:
When you leave work, do you miss it? Do you wish you were moving your work forward because you knew it would move your entire industry forward, we do.
The people here at Puffco don't just create products we create behavior changing experiences for a community in the millions, with more added everyday. The mentality that drives the leadership at Puffco is based on passion and obsession, never by obligation. The excitement of a new idea turning into a tangible product that changes people's lives is a rare gift, that we cherish daily.
Puffco has already produced the most awarded devices ever in our space, but for us, this is just the beginning. What we've created is truly special, and we're looking for special people to help shape the future of our industry. Join Puffco and you join a family, and a community that you can directly impact. The possibilities are limitless, and the results dependent on how deep you care to dive in.
What We've Achieved This Year:
Listed by MG Magazine as one of the 50 best companies to work for.
Nominated for Engadget's "Best Of CES"
Featured on Vice, Netflix, HBO, and were one of the only products ever to be featured on the Cover of High Times magazine.
Written about in Forbes, Rolling Stone, Billboard Magazine, and other publications now just tuning into the work we've been putting in when no one was paying attention.
Grew 5x in revenue and 3x in scale, and we have no plans of slowing.
Released the first-ever smart rig, the Puffco Peak, a mile-stone in consumer electronics, creating an unrivaled consumer experience and massive appeal.
Brought together the worlds of art and technology with the Puffco Glass Open. It stimulated the billion-dollar glass art industry, providing jobs and creating an impact far beyond what most consumer products can achieve.
Vastly expanded our distribution to more than 51 different countries, leaving a global impression.
Who Are You:
We are looking for exceptional employees who are innovative forward thinkers, who are resourceful, motivated, and passionately committed to their trade. A driven self-starter with top notch organizational and detail-oriented skill set who thrives in a fast-paced entrepreneurial environment. We here at Puffco possess these qualities and if you do too, then please read on!
What's The Role About:
Puffco is currently seeking an articulate, enthusiastic, self-motivated, driven, and ambitious Sales Representative who is committed to providing support to our wholesale customers. You will utilize your extraordinary communication skills and passion for problem-solving to connect with customers by phone or email while establishing trust and strong rapport. Our Sales Representatives will serve as our primary liaison to our wholesale clients and play an instrumental support role to our sales and customer service team. You will be responsible for nurturing client relationships, managing our existing customer base, and developing a pipeline of new accounts for our growing business. You will be responsible for handling business and confidential situations in a discrete and mature manner.
Some things you will be responsible for:
Customer Service / Account Management
Provide prompt, excellent customer service and support via email, and phone calls on a daily basis.
Review unfulfilled orders, identify issues and correspond with customer service and fulfillment teams to resolve them; keep customers informed of shipping or any additional delays
Managing existing accounts, while developing NEW accounts.
Assure that all customer orders are shipped in a timely manner
Prepare quotes and collect payments
Maintain a high level of service to existing accounts by timely processing of orders
Some qualifications and skills we need you to have:
2+ years' experience working in similar role
Strong internal and client-facing communication skills
Advanced troubleshooting and multi-tasking skills
Experience working with ERP and/or CRM systems
Experience using and multi-tasking within the Shopify platform
Passion for customer success and value creation
Intermediate knowledge of Microsoft Office Suite
Ability to multi-task, prioritize and function well under pressure and tight delivery timeframes
Ability to function at a high level in either a team environment or independently
Requires a high degree of tact, initiative, accuracy, judgment and superior interpersonal skills
A polished individual who likes a challenge and can contribute their talents to our team environment
Perks and Benefits:
Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off
Amazing pet friendly office in LA Center Studios with a fun casual and comfortable work environment
Snacks, lunches, retreats, and SO much more!
EQUAL EMPLOYMENT OPPORTUNITY
Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Puffco's recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Additional information about our company can be found at www.puffco.com.
Follow us on Instagram @Puffco