Porsche of Downtown Los Angeles
Sales Representative II
Porsche of Dwontown LA continues to grow and we are seeking talented automotive Sales Representative to join our successful team.
Porsche of Downtown LA is one of many Lithia Auto Stores. At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Come and take the journey with one of the largest and most successful publicly traded retail automotive groups in the nation.
The Sales Representative II is responsible for providing an exceptional customer purchasing experience. The Sales Representative will ensure the customer gets all the information they are looking for, as well as presenting vehicles to customers to assist them in their buying decision. They utilize the Customer Management System to ensure timely, professional follow-up and to maintain strong relationships with sold and prospective customers. The Sales Representative II is trained on F&I and provides back-up to the F&I Manager as needed.
The Sales Representative works under the direct supervision of the General Sales Manager/General Manager
ESSENTIAL FUNCTIONS AND DUTIES RELATING TO MENTORING
Train assigned sales person for 60 days daily on your stores sales process, role-play, product demonstrations and product quizzes to ensure Sales Representatives are well versed in the sales process and manufacturer product knowledge.
Assist sales representative with daily customer contact activity using the daily work plan in LSMS to make daily sales appointments and follow-up on sold and unsold customers.
Communicate regularly with program coordinator and submit monthly meeting and activity information. Attend mentor trainings as necessary.
Assist trainee to meet performance expectations as laid out in their job description.
PERFORMANCE MEASUREMENTS PERFORMANCE EXPECTATIONS
Monthly Units Sold (new hire) 8 vehicles/month (first 4 months of employment.)
Monthly Units Sold 10 vehicles/month (from your 5th month on)
Sales Satisfaction Score (SSI) At or above manufacturer's zone group average.
Daily Customer Appointments 1 per day minimum
Specific dealership measurements may apply.
Additional Knowledge, Skills and Abilities
The following knowledge, skills and abilities are needed to be successful in this position:
Active Listening skills - give full attention to what other people say, take time to understand the points being made, ask questions as appropriate, and do not interrupt at inappropriate times.
Communication skills communicate effectively with others
Presentation skills - present information in a clear and professional manner.
Time Management ability to manage one's own time
Typing ability to type efficiently to enter accurate information into tracking system
Mathematics ability to solve basic math calculations.
Basic computer skills
PHYSICAL DEMANDS AND WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Physical Demands: Standing, walking over 2/3 of the time, sitting, using hands to finger, handle or feel to 2/3 of time, reaching with hands and arms to 2/3 of time, kneeling/crouching to 1/3 of time, driving vehicle 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 1/3 of time up to 50 pounds, safe driving based on current conditions and applicable laws.
Working Conditions: Loud noise and exposure to outdoor weather conditions. Some conditions vary depending on the physical structure and layout of the location. These specifics should be reviewed with your manager.
Lithia Hiring Requirements
High school graduate or equivalent.
18 years or older
Possess an acceptable driving record and valid driver's license in state of residence
A criminal history background check will be conducted prior to beginning employment
Clear pre-employment drug screen
NOTE: This job description applies only to the specific employing entity and location of an individual's employment.
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).