Horizon Hobby is looking for a motivated self-starter to answer inbound sales calls on our direct-to-consumer sales team. This job requires excellent oral and written communication and a strong desire to provide great customer service. Familiarity with A/S400 systems and experience with radio control vehicles is desirable, but not required.
The Consumer Sales Representative is tasked with being the primary contact point for consumers purchasing directly from Horizon Hobby. Sales Reps will provide support to our customers primarily through inbound phone inquiries, but will also communicate with customers through other methods including email, chat, and on forums as directed.
While sales is the primary function of this job, the ultimate goal for individuals in this position is to assist customers in any way they can and to resolve issues and answer questions without requiring the customer to be transferred to another department. Therefore the sales rep may be answering questions outside of their normal range of duties, including but not limited to: explanation of fraud, shipping, international, and other policies; tracking of packages and canceling orders; fielding basic technical use inquiries about products; and assisting customers with the use of horizonhobby.com or other sales channels managed through the On-Line Division such as Amazon, eBay, and the like.
Horizon Hobby is a leader in the development, manufacturing, distribution, and sales of RC products. We're proud to offer a wide variety of benefits including: Performance Incentive Pay, 401(K), Medical/Dental/Vision, FSA, Disability and Life Insurance, Discounts on Employee Purchases, and much more.
Exceptional customer service skills
Excellent oral and written communication skills
Clear and professional phone voice with fluency in speaking and understanding English
Excellent time management and prioritization skills
Knowledge of computer programs used in a typical office setting (MS Outlook, Word, Excel, and Internet)
Experience with A/S 400 iSeries as well as other applications (Chat software, ACD, etc.) preferred
High school diploma required
Check out this link to see us at work and at play, and learn what goes on behind the scenes in the process of creating and supporting all the wonderful products at Horizon Hobby:
This link offers an eye-opening view of many exciting things that are happening in Champaign-Urbana, making it one of the best places to live (did you know that the first web browser was created in Champaign-Urbana??):
Horizon Hobby Inc