Sales Representative (Caledonia, Michigan)

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Workplace: Hybrid ( #LI-Hybrid )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Location: 5665 N. Kraft Lake Dr. Caledonia, MI 49316 (HYBRID)

We're looking for sales-driven, enthusiastic sales professionals to join our next class of Specialty Sales Representatives beginning September 3rd 2024.

In this role, you will respond to calls coming into our call center by positively promoting Farmers Specialty insurance products to prospective customers, consulting with customers to understand their needs, and selling those products which best fit the customer's needs. You may also make outbound calls to optimize sales potential.

The role has an hourly base pay in addition to uncapped monthly incentive earnings based upon your performance.

You'll thrive in this position if you have the following:

• A passion for selling and consulting, and a motivation to earn money based on your performance

• A welcome approach to feedback and coaching, and a continuous desire to learn and improve your skills

• Excellent customer focus and the ability to easily connect & build rapport with all types of people

• The ability to stay organized and efficient, while managing multiple tasks and working across several systems throughout the day

• Tech savviness and the ability to quickly learn and adapt to new technology, processes, and procedures; confidence in your ability to problem-solve and troubleshoot to find answers independently

• Past success working in a dynamic, fast-paced environment

Here's what you will accomplish as a member of our team:

• Sell insurance products to inbound callers by gathering data from customers to generate quotes and ultimately bind the business; in some instances, make outbound calls

• Provide exceptional customer service and build strong relationships, while educating customers regarding coverages and cost so that the customer can select the most appropriate option

• Qualify customers as buyers of other products/services to create cross-sell and upselling opportunities

• Navigate multiple computer systems while seamlessly interacting with the customer

Location & Schedule

This role is HYBRID

Office location: 5665 N. Kraft Lake Dr. Caledonia, MI

• This position will require in-office training 5 days per week for the your first 8-12 weeks in the role. Upon completing training, you will move to a hybrid schedule (3 days in-office, 2 days remote).

• Pending performance evaluation, you may have the potential to transition to fully remote work after 1 year.

Work Schedule:

Our priority is to our customers, and we work non-traditional hours to match their needs.

Candidates hired for this role must be available to work any shifts within the hours below; this may include evenings, Saturdays, and holidays. Shifts are assigned based on business needs.

Current typical schedule is one late night shift per week, and rotating Saturdays every 4-5 weeks (subject to change based on business needs)

NOTE: New hire schedules will typically start between 10am and 12pm EST

Department Hours:

• Monday-Friday 8:15am-10:00pm EST
• Saturday 8:45am-5:15pm EST

Full-time- 40 hours/week; five 8-hour shifts per week.

Essential Job Functions

• Sell insurance products to inbound callers by gathering data from customers to generate quotes and ultimately bind the business; in some instances, make outbound calls

• Provide exceptional customer service and build strong relationships, while educating customers regarding coverages and cost so that the customer can select the most appropriate option

• Qualify customers as buyers of other product/services to create cross-sell and upselling opportunities

• Navigate multiple computer systems while seamlessly interacting with the customer

Experience Requirements

• P&C License is required upon hire.

• Must be eligible to obtain resident/non-resident property and casualty license in all required states

• Minimum of 1 year of Customer Service or Sales experience required (including retail, hospitality, and restaurant experience); Call Center experience is preferred

• Direct sales skills, and the aptitude to influence customers and close the sale

• Excellent written and verbal communication skills; the ability to adapt communication style to each phone call, and explain complex policy and coverage information in understandable terms

• Strong PC and software skills required

Education Requirements

• High school diploma or equivalent required.

• Bachelor's degree preferred.

• Obtains resident/non-resident property and casualty license.

• Completion of required additional training.

Physical Actions

Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.

Physical Environment

Required job duties are normally performed in a climate- controlled office environment.

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.

• 401(k)

• Medical

• Dental

• Vision

• Health Savings and Flexible Spending Accounts

• Life Insurance

• Paid Time Off

• Paid Parental Leave

• Tuition Assistance

• For more information, review "What we offer" on https://www.farmers.com/careers/corporate/#offer

Job Location(s): US - MI

• Caledonia KM1, US - MI

• Caledonia KLake, US - MI

• Caledonia KM2, US - MI

• Caledonia PDC, US - MI - Grand Rapids, US - MI - GrandRpd-44thSt, US - MI - GrandRpd-Penins

Workplace: Hybrid

Salary Grade: Grade 29

Hiring Manager: Ryan W Boughner

Recruiter Name: Julie Slunjski

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.