Lincare Kansas City , MO 64126
The Account Manager serves as a direct point of contact for all customers and clients at all levels; point person in the resolution of issues, coordination of services, and client relations; works with the direct support staff and management team in securing optimal performance associated with special projects and continuity of care.
Duties and Responsibilities include the following (other tasks may be assigned):
Develop relationships with clients
ask for their feedback and provide feedback to the marketing units for purpose of enhancing the quality of service
Present and explain proposals, reports, and findings to clients
Analyze technology, resource needs, and market demand, to plan and assess the feasibility of projects
Receive and answer calls from the clients or client service units in relation to the clients' requests or questions
Plan and modify services to meet customer needs
Confer with customers to assess needs and to determine requirements
Collaborate with sales teams to understand customer requirements, to promote the sale of company services, and to provide sales support
Secure and renew orders and arrange delivery when necessary
Develop, present, or respond to proposals for specific customer requirements
Prepare and deliver presentations that explain services to customers and prospective customers
Prepare and make report on market analysis, competitor analysis, and market trends
Develop and maintain a well-coordinated internal relationship with key decision makers within client organizations
Conduct reviews on accounts on regular basis to evaluate clients' demands and usage of account
determine types of services/products and prices/fees satisfying the clients' needs as well as the organization's objectives
Conduct weekly review of promotional activities to enhance the motivation and identify development potential to maximize the profit of the organization and clients' satisfaction
Keep management apprised of all progress as well as any issues with customers, and make thoughtful recommendations for resolving any issues
Assists patient enrollment in a Prescription Assistance Program (PAP) as needed for financial support or direct nurse teaching regarding their medication
May also refer patients to their physician office nurse if the PAP program does not have nurses on staff
Rotates as a Member, Quality Improvement Committee
Travels to client sites to deliver training and address concerns regarding the web portal (client relationship management) when sales staff is unable to conduct training
Researches and responds to inquiries from the sales team
Ensure that clients know to use the services and provide assistance if necessary
Manage and provide assistance in managing or maintaining accounts of strategic clients
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's in Pharmaceutical Marketing or Healthcare related field
Minimum of two years related client relations experience and/or training; or equivalent combination of education and experience
Knowledge of the pharmaceutical industry
Must be 18 years of age or older
Computer Literacy Data Entry (accuracy)
Attention to Detail
Ability to Adapt Easily (Flexibility)
To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook.
Certificates and Licenses:
Work Environment: The noise level in the work environment is usually moderate.
Physical Demands: Specific vision abilities required by this job include close, distance, and peripheral vision. While performing the duties of this job the employee is regularly required to sit, use hands, reach with hands and arms, as well as talk or hear. The employee is occasionally required to stand, walk, and lift up to 10lbs.
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans