Sales Productivity Specialist

Philips Nashville , TN 37201

Posted 3 months ago

Job TitleSales Productivity Specialist

Job Description

In this role you have the opportunity to

SPS Responsibilities:

The Sales Productivity Specialist (SPS) Team is part of the Philips Healthcare Sales Operations organization and is primarily responsible for assisting Monitoring Analytics/Therapeutic Care and Imaging Systems Field Sales teams with tactical and operational support. The SPS team helps Field Sales maximize customer-facing time by solving problems in an accelerated manner and providing organizational efficiencies. This allows Sales to continue to win in the marketplace and deliver a positive customer experience.

Primary focus:

  • Auditing of Customer Purchase Orders (POs) prior to billing/invoicing for accuracy, utilizing Philips systems such as SAP and SFDC

  • Identify, create, and drive corrective actions for pre-invoicing discrepancies

  • Consolidation and management of AR contact updates

  • Audits of past due billing documents, which can include invoices that have been disputed

  • Identify, create, and drive corrective actions for past due invoicing discrepancies

  • Collaborate with internal support teams including Order Processing, Collections, Invoicing Team, etc. to ensure identified issues are resolved in a timely manner

Other Responsibilities Can Include:

Imaging Systems:

  • Make Right Facilitation

  • CO DAS Submission

  • General Triage Assistance (warm handoff to appropriate team)

  • Assist with Change Order inquires/provide status updates

  • Research DAS requests in regards to pending approvals

  • Assist with emergency SFDC transactions when an AM is on PTO

MA/TC:

  • Change Order and Make Right Submission and follow up

  • General Triage Assistance (warm handoff to appropriate team)

  • Updates for Orders on SELL Block

  • Provide order details to Sales

  • Provide assistance with Not Bookable Reporting

  • Assist with emergency SFDC transactions when an AM is on PTO

Job Requirements:

  • Bachelor degree or a minimum of 5 years of related experience

  • A minimum of 5 years in Monitoring Analytics and Therapeutic Care, Imaging Systems or Ultrasound Sales/Sales Support roles with demonstrated results in customer satisfaction and meeting company objectives

  • Experience with SAP, SalesForce.com required

  • Extensive knowledge of Philips Healthcare sales process including the sales operations, associated systems, products and initiatives preferred

  • Experience with Microsoft tools such as Excel and Power Point

  • Able to build and maintain relationships across multiple internal organizations

  • Excellent customer relationship skills

  • Strong communication and interpersonal skills with the ability to effectively listen and communicate complex information in a clear and concise manner

  • Strong organizational and time management skills

  • Effectively manages multiple priorities simultaneously

  • Lean E2E certification a plus

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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Contact

If you forgot your password, you can click the Forgot Password button on the Sign In screen to reset it. In case of technical difficulties, please send an email to careersite@philips.com.

(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)


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Sales Productivity Specialist

Philips