Sales Ops Support Representative

Synthego Redwood City , CA 94063

Posted 5 months ago

Are you a true believer that Bioengineering is the future, and CRISPR is only the beginning? We are looking for someone who is inspired by our mission and who would fit in well with the collaborative, rigorous and entrepreneurial spirit of the company culture. We're looking for a customer and sales support representative who is organized, detail oriented, and an excellent communicator comfortable working in a fast-paced and dynamic environment. This is an individual contributor role that will help and support the team building the tools and systems to enable industrial-scale molecular biology research.

What You'll Do

  • Assist customers with processing and completing orders, canceling and editing order information, reviewing and approving customer purchase orders, and payment completion.

  • Enter sales orders upon receipt of purchase orders for custom products, review the order to ensure accuracy, and submit order acknowledgment to the customer .

  • Report any issues customers encounter through the ordering/payment process and work with commercial software to improve the order process.

  • Work closely with operations groups to status orders and highlight risks. Inform customer and sales team of any shipment delays in a timely manner.

  • Engage in frequent interaction with sales, finance and commercial operations teams to assist with questions, process improvements, and complex sales flows.

  • Contribute to various day-to-day activities and manage projects within the commercial operations and other departments as needed.

About You

  • Bachelor's Degree in business/technical field, or 5+ years of directly related work experience

  • 2+ years in sales operations or marketing operations

  • Self-motivated and able to work with minimal supervision

  • Strong interpersonal, written, and verbal communication skills

  • Expertise with Excel is required

  • Ability to work independently

  • Excellent customer relationship management and communication skills

  • Ability to work under pressure and in a fast-paced environment

  • Ability to manage multiple priorities and projects in a fast-paced environment with shifting and often conflicting priorities and demands

  • Highly organized with excellent time management skills and a strong attention to detail

Company Benefits & Perks

  • Competitive salary

  • Generous equity at an early stage company

  • Robust medical, dental and vision benefits

  • 401k Plan

  • 4x daily Shuttle bus to & from San Francisco (more locations to come)

  • Fully stocked kitchen and snacks

  • Free catered lunches and dinners


Synthego's vision is to turn biology into an information science, with the ultimate goal of dramatically extending the healthy human lifespan.

Synthego builds advanced bioinformatics and automated hardware platforms to create next-generation molecular biology tools, starting with full-stack genome engineering.

These world-class tools accelerate basic scientific discovery, critical disease cures and novel synthetic biology applications to improve and prolong life.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Sales Ops Analyst

Sumo Logic

Posted 7 days ago

VIEW JOBS 10/11/2019 12:00:00 AM 2020-01-09T00:00 Location: On-site in Redwood City The Senior Sales Ops Analyst will play a key role within a fast-growing, fast-paced team, providing insights to our Go-To-Market leaders to drive key objectives and develop new business strategies. You will work with our seasoned Partner Sales and Customer Experience leadership to solve key operational issues and gain insight into strategic decision making and establish relationships across several cross-functional teams. Responsibilities * Update and maintain Planning Models to provide visibility and guidance on capacity requirements to meet and exceed sales targets * Design, maintain and interpret core KPIs to identify key trends and drive actionable insights * Facilitate and drive leadership All-Hands, QBR's and any subsequent communications to keep all team members informed of changes and strategy * Project manage and facilitate new systems and processes that make the Partner Sales and Customer Experience functions more efficient * Create and maintain operational control of Territory Models to ensure equitable allocation of accounts across Partners Sales Managers, Customer Success Managers and Technical Account Managers equitable * Devise and execute on new processes to increase Partner contribution to company books * Build and implement new strategies to improve net retention and renewal rates Qualifications & Skills * Minimum of 4 years working experience in Business Operations strategy, planning and execution * Experience working in a field-facing role - ie, regularly engaging with field leaders and front-line reps * Prior experience working with Partner Sales is required, Customer Experience is highly preferred * Extensive experience working for SaaS-based businesses and deep knowledge of key SaaS metrics (such as ARR, ACV, Churn, Net Retention, etc) * Ability to create complex models and analysis used for capacity/headcount planning, quota setting, and identifying business trends (eg, Renewal Rates, PS utilization, Stage Conversion, etc) * Understanding of SaaS-based sales compensation plans * Excellent analytical, written, verbal and communication skills. * Strong presentation and meeting management skills Technology Skills & Experience, Microsoft Office, Microsoft Excel, IOS, Android, and Mac OS Sumo Logic Redwood City CA

Sales Ops Support Representative