The Sales Planning and Performance (SP&P) Analyst is responsible for supporting the SP&P Manager in managing Sales Incentive Plan (SIP) programs for sales groups and sales management globally. He/She acts as a SIP subject matter expert (SME) and ensures that policies and business rules are communicated and adhered to across our global sales groups. He/She works with internal peers and subject matter experts to satisfy end-user requests. The SP&P Analyst compares, contrasts, and analyzes critical performance data elements.
The SP&P Analyst understands SIP policies, procedures, and business rule clarifications to answer sales group questions and resolve issues. He/She trains the field sales groups on the SIP tools, (i.e., Enterprise Sales Planning [ESP], Enterprise Sales Territory and Alignment Tool [ESTAT], etc.) to ensure sales resources have a working knowledge of the SIP tools, an understanding of new business rules and an understanding of SIP policies.
Responsibilities and Duties
Understands SIP policies, procedures, and business rule clarifications to answer sales group questions and resolve issues
Researches SIP program parameter appeals to resolve issues and make final decisions
Provides support in evaluating SIP policies, procedures, and processes
Communicates SIP implementation schedules to sales groups and sales management to coordinate systems and SIP deployment and training
Works with sales groups to troubleshoot issues and problems experienced in the field and to increase sales group productivity
Helps analyze quarterly payout information to ensure quality in the process and to provide insights about performance and improvements to the organization
Conducts data source searches to ensure pertinent data capture
Organizes data into various formats to ensure reports are user-friendly
Identifies data collection methods to assist sales force and interpret fluctuations
Provides UPS data support to meet requestor's data needs
Recommends methods for improving summarization techniques
Dissects performance information and verifies data accuracy
Knowledge and Skills
Generates reports in appropriate format using basic software; reviews reports to ensure accuracy and completeness; identifies some problems with report generation (e.g., missing variables, incorrect data, etc.)
Distinguishes between "big picture" concepts and comments and specialized, smaller specific facts associated with work; notes the specifics of events and experiences; explains, in general, how details impact end goals or outcomes; ensures that work is completed accurately and with the appropriate level of detail.
Demonstrates a working knowledge of techniques for soliciting and gathering information; identifies appropriate sources of information
Identifies key information sources, assesses information quality, and understands and communicates limitations; relates and compares information from different sources; manages large amounts of data and appropriately applies data reduction and exploratory analysis techniques; makes logical assumptions; challenges own findings and documents process and outcomes; audits own analyses and determines their validity
Experience using DHW, Excel, Access, Power BI, Microsoft Word and PowerPoint
Bachelor's Degree in Marketing, Mathematics, or Computer Science
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law