NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.
Title: Sales Ops Analyst
Location: Belgrade, Serbia
Position Summary and Responsibilities:
Responsible for maintaining the rollout schedule; Generates and customizes reports in response to specific requests from Sales team, internal customers or vendors
Provides non-customer-facing sales support through the sales process and contract lifecycle management including: Executes manual order entry in orders management systems for repeatable orders; Serves as the help line for issues related to the use of orders management system systems or Orders process; Helps sales force with customer data researches; Addresses & verifies configuration issues
Responsible for the resolution for less complex service/ solution issues escalated by sales people, customers or operations by applying independent judgment and expertise.
Communicates with sales force and vendors; Coordinates shipments to customers; Works with the sales teams and vendors to set delivery dates (i.e., if customer wants to reschedule delivery date; Works with vendors and sales force to accommodate the delivery
Position supports the business division by performing day-to-day operational functions and providing support to sales associates and managers in their revenue generation activities; Responsible for administrating the importation and order follow up; Prepares reports to support Sales and customer's review
Position must be (internal and external) customer focused, with the ability to determine and address customer expectations, needs and problems; Position must interface with Manager/Team Leader to escalate issues, provide updates and effect improvements
Applies a basic knowledge of procedures and concepts of NCR Sales, such as Supply Chain Management and Vendors processes and tools as well as a basic knowledge of the Customer requirements (NCR Order Processes, NCR ERP System, Order Revenue Recognition policies)
Responsibilities include helping sales to create web ordering tool (WOT) quote, Order follow up, Arranging shipments from plants, Arranging importation, Delivery coordination, Cost sheet preparation,
Generates and customizes reports in response to specific requests from Sales team, internal customers or vendor, Reports and analysis (results, etc.), Revenue recognition support and notifications to related organizations
Work with limited guidance on projects within defined criteria
Responsible for the tracking and monitoring of equipment availability and delivery and communications of such to the customer and sales
Responsible for requesting/inputting WCS CE work orders through GLO
Responsible for coordinating the schedule of 3rd parties installation vendors, such as Riggers.
Bachelor's Degree in Business or Finance field
0-1 years of related experience
Excellent knowledge of office programs and web tools - Especially knowledge within Excel
Basic understanding of systems and use as required to fulfill job function
1+ years of related experience
Highly flexible; Self confident; Result-oriented
Advanced quality & communication skills
Knowledge and/or experience in importation /supply management would be an advantage
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.