Sales Operations Support Specialist

Sales Operations Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

This position reports to

Sales Operations Manager

Your role and responsibilities

Enable and own many components of post sales activity. Post sales activity encompasses much of the actions and responsibilities after a customer's order/Purchase Order is received Develop knowledge of the customer to then identify and predict customer needs.

Obtain and coordinate information related to customer needs, requests, and requirements. Communicate via phone, email and other means directly with customers, channel partners, account managers, and other internal resources Review customer orders; verify customer information and notes. Maintain customer records and documentation.

Work with confidential customer information. Accurately and timely log all customer interactions in data management systems Input and track orders, changes, notices and cancellations. Respond to customer queries and product needs.

Diagnose, troubleshoot and resolve issues over the phone and via email in a fast-paced environment. Answer incoming requests via phone, email or web portal. Analyze problems and inquiries related to Service Level Agreements of post sales activity Provide order processing, acknowledgements, requests for information, etc. Coordinate communication to and from customer including product information, engineering, production, quality, test, shipping, service, warranty, etc Strong verbal and written communication skills; must be able to handle multiple task simultaneously

Qualifications for the role

• 2 plus years of experience or associate's degree; or a special combination of education and experience and/or demonstrated accomplishments

• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan

• Life insurance

• Disability insurance

• Healthcare plan

• Wellbeing program

More about us

The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance.

The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement.

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.