Sales Operations Specialist - Federal

Servicenow Waltham , MA 02154

Posted 2 weeks ago

Sales Operations Specialist, Federal

Location: Waltham, MA

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more

scalable than ever before.

We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is currently seeking an experienced Sales Operations Specialist supporting our Federal Sales Team. This is an opportunity to work within an organization on a rocket-ship trajectory with an industry leading technology and amongst some of the brightest and most passionate professionals in the business.

What you get to do in this role:

  • Aligned to several Federal regions and territories, the Sales Operations Specialist will support the forecasting process and advise the sales force in Federal sales transactions.

  • Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy.

  • Analyze and review current customer licensing, products and usage and identify new revenue opportunities.

  • Suggest creative pricing and payment solutions balancing customer need and pricing policies.

  • Review Quotes and Order Forms for accuracy and completeness.

  • Ensure all Orders are approved within pricing and discount policies.

  • Interface with Deals Desk, Finance and Legal as needed (i.e. revenue recognition).

  • Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.

  • Support sales organization's requirement for Customer licensing compliance.

  • Some traveling will be required.

In order to be successful in this role, we need someone who has:

  • 1-3 years of proven experience of Sales Operations in a software sales organization

  • 1 year of proven Sales Operations experience supporting the Federal space (Civilian and DOD)

  • Organized, with excellent attention to detail and the ability to work in a fast-paced environment

  • Proficient in PPT, Word, and Excel

  • Experience with a CRM system

  • Has been in a role supporting Sales Reps and Sales Territories

  • Strong listening, analytic and organizational skills

  • Ability to prioritize to meet business needs

  • Effective communicator, both written and verbal

  • Team Player with positive attitude ready to work in a fast-paced environment

  • Selling Software as a Service is a plus

  • Results Driven

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Sales Operations Specialist - Federal

Servicenow