Sales Operations Specialist

Servicenow Waltham , MA 02154

Posted 3 months ago

Sales Operations Specialist

Location(s): Waltham, MA

This position reports to: Manager, Sales Operations

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

What you get to do in this role:

  • Aligned to several Americas regions and territories, the Sales Operations Specialist will support the forecasting process and advise the sales force in commercial sales transactions.

  • Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy

  • Analyze and review current customer licensing, products and usage and identify new revenue opportunities

  • Suggest creative pricing and payment solutions balancing customer need and pricing policies.

  • Review Quotes and Order Forms for accuracy and completeness.

  • Ensure all Orders are approved within pricing and discount policies.

  • Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)

  • Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.

  • Support sales organization's requirement for Customer licensing compliance

In order to be successful in this role, we need someone who has:

  • 2-4 years of proven experience of Sales Operations in a software sales organization

  • Organized, with excellent attention to detail and the ability to work in a fast paced environment

  • Proficient in PPT, Word, and Excel

  • Experience with a CRM system

  • Has been in a role supporting Sales Reps and Sales Territories

  • Strong listening, analytic and organizational skills

  • Ability to prioritize to meet business needs

  • Effective communicator, both written and verbal

  • Team Player with positive attitude ready to work in a fast paced environment

  • Selling Software as a Service is a plus

  • Results Driven

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

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Sales Operations Specialist