Sales Operations Specialist - Bothell

Overview

Sales Operations Specialist - Bothell, WA

FUJIFILM Sonosite, Inc. -- If you are looking for work that matters, you'll find it at FUJIFILM Sonosite. As the creator of point of care ultrasound, we dedicate every day to the innovation and development of imaging solutions that enable clinicians to provide improved healthcare in leading institutions, underserved populations and communities in crisis around the globe. At FUJIFILM Sonosite, we are in the relentless pursuit of answers that allow our customers to be confident that they are making the best clinical decisions for any patient, anywhere, anytime. Members of the FUJIFILM Sonosite team embody our company values: Go boldly, Stay curious, Passion fuels us, Respect each other, Own it and Act with integrity. Headquartered in Bothell, WA USA, FUJIFILM Sonosite is the proud recipient of numerous prestigious design awards and has in excess of 145 patents. Our point of care ultrasound systems are sold in more than 100 countries.

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Summary:

Primary responsibility of the Sales Operations Specialist is the day-to-day processing and scheduling of inbound sales and internal orders with emphasis on timely, accurate entry and booking.

Essential Job Functions:

• Schedule and coordinate fulfillment of orders from entry to shipment.

• Ensure accuracy of customer orders, shipping documents, taxes, etc.

• Investigate and resolve customer service issues related to orders, shipments and invoices.

• Complete other Oracle transactions including: Return Material Authorizations, credit and rebills, updating part numbers on existing orders, etc.

• Liaison with Sales Support, Field Sales and Marketing personnel as well as Credit, Planning and Shipping departments.

• Create and maintain customer information and support install database.

• Communicate acknowledgement of an order or any change to an order to the customer.

• Comply with established policies/procedures to conform to ISO requirements.

• Special projects as assigned.

Knowledge/Experience:

• Experience with Oracle order entry processes;

• Associates degree in Business related field, or equivalent education/experience;

• Experience with scheduling orders and shipments in a manufacturing environment;

• Experience in a medical device company;

• Experience in a small, goal driven, and dynamic organization

Skills/Abilities:

• 3+ years Order Processing and Fulfillment experience with a strong customer focused mindset

• Strong business acumen, including problem solving, critical thinking, and willingness to tactfully challenge status quo.

• Excellent verbal and written communication skills;

• Strong interpersonal skills; ability to excel in a team oriented environment;

• Must be able to adapt well to a frequently changing, fast-paced environment;

• Must be articulate and have strong customer service skills; professional on the phone and in office interactions;

• Computer literate in Microsoft Office (Outlook, Word, Excel). Sales Force skills helpful.

• Knowledge of import/export documentation requirements and international business practices preferred.

• Ability to lift a minimum of 25lbs with or without accommodations

Salary and Benefits:

• $25.00/hr. - $35.00/hr. depending on experience

• Insurance:

• Medical, Dental & Vision

• Life & Company paid Disability

• Retirement Plan (401k):

• 4% automatic Company contribution

• Fujifilm matches 50 cents for every dollar you contribute, up to 6% of your salary

• Paid Time Off:

• You can accrue up to three (3) weeks of PTO in your first year of employment

• PTO increases based on years of service

• Employee Choice Holidays:

• Four (4) additional paid days off, based on date of hire in the calendar year

• Paid Holidays:

• Eight (8) paid holidays per year

FUJIFILM Sonosite offers a fantastic compensation package, including benefits, and a 401k program. Visit us today to learn more about our exciting technologies and how you can make a difference. To apply and obtain further details regarding key responsibilities and experience requirements, check out our careers page at www.Sonosite.com/about/careers.

Equal Employment Opportunity Employer

FUJIFILM Sonosite is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Americans with Disabilities Act

In compliance with the ADA Amendments Act, should you have a disability that requires assistance and / or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 425-951-1200, or via e-mail at ffss-hr@fujifilm.com. Additionally, the affirmative program/plan is available for review upon formal request by employees and applicants for employment in the Human Resources office during regular office hours.

To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.

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