Sales Operations Specialist

Company Overview

alphabroder products build brands, champion causes, acknowledge achievements and offer limitless solutions. Our more than 6,500 styles from 60+ brands of classic and trending apparel and products like drinkware, bags, journals, and technology work hard for our customers - like promotional product distributors, athletic team dealers, screen printers, embroiderers, online retailers, and thousands of other businesses. Our customers work hard and fast, which is why we have positioned our 10 distribution and production facilities to cover 99% of the US population in a one to two-day ship. Our primary focus is earning the trust of our customers which is why our Vision is:

Be the Most Trusted & Valued Partner

For Branded Products & Services

Overall, Purpose: The Sales Operations Specialist supports the Director of Sales Operations in key sales initiatives across the enterprise, facilitating solutions for both customers and the company. Reporting directly to the Sales Operations Director, this position collaborates with all levels of the Sales Organization, various departments to ensure efficient operations and exceptional customer experiences.

Essential Job Support Functions:

Data Analysis and Forecasting:

• Analyze sales trends and customer behavior shift on a weekly basis through data analytics.

• Analyze key performance indicators (KPIs)

• Support in the development of strategic planning both proactively and in response to recognized trends.

• Manage specific budget aspects of commercial sales operations

Sales Operations Management:

• Monitor and maintain sales data integrity, including the accuracy of the sales team table.

• Provide sales insights through data analysis tools like Zilliant to support regional sales strategies.

• Contribute in the development and maintenance of Salesmen reporting and dashboard functions.

Contract Management:

• Maintain customer contracts in Concord system, collaborating with in-house legal counsel and Director of Sales Operations.

• Review and action business cases to grant access to exclusive brands to select customers

Project Planning and Management:

• Lead and monitor project plans and status reports at the discretion of Director of Sales Ops & SVP of Sales.

• Utilize Project management software and programs provided by the organization.

Customer Experience Optimization:

• Optimize existing infrastructure to enhance customer experience.

• Collaborate cross-functionally to exceed customer expectations and improve performance.

Market Awareness and Best Practices:

• Stay informed about best practices and trends in wholesale distribution, B2B sales & marketing, and the promotional products industry.

• Share insights internally to reinforce competitive advantages.

Customer Engagement and Field Support:

• Understand customer feedback and sales engagement by attending industry events and traveling with the sales team.

• Be available to work from the Trevose HQ 2-3 days per week.

• Contribute to the CX/EX internal ab team initiatives and support sales team initiatives.

Qualifications

• Bachelor's degree in Business Administration.

• Proven experience in sales operations, preferably in a similar industry.

• Strong analytical skills and proficiency in data analytical tools.

• Strong proficiency in Microsoft Office products, including but not limited to Excel, PowerPoint and Word.

• Excellent communication and interpersonal skills.

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Familiarity with project management principles and tools.

• Strategic thinking and problem-solving abilities.

Benefits

We offer competitive pay and a comprehensive benefits package to those who qualify. This may include:

• Medical, dental, vision and life insurance.

• Employee Assistance Program (EAP).

• Flexible Spending Account (FSA).

• 401(k)with company match.

• Company-paid Life Insurance and Short-Term Disability Insurance.

• Paid Time Off (Holidays, Vacation, and Personal/Sick).

• Employee Purchasing Program.

• Career Development and Tuition Reimbursement.

Disclaimer and Required Notices

alphabroder is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

For more information about our commitment to equal employment opportunity, please review EEO is the Law, EEO is the Law Poster Supplement. alphabroder participates in the E-Verify program. Please click below to learn more about the E-Verify program. E-Verify Participation Poster (English and Spanish) Right to Work Poster .