Sales Operations Manager-Fitbit Health Solutions

Fitbit San Francisco , CA 94118

Posted 2 months ago

At Fitbit, our mission is to help people lead healthier, more active lives by empowering them with data, inspiration and guidance to reach their goals.

We started our journey in 2007as a team of two with one big idea. Since then, we've grown to over 1,500 employees, sold over 60M devices, and built a health and fitness community across the globe. In fact, the Fitbit Community has taken enough steps to walk from the Sun to Pluto! Offering award-winning products, a top-rated mobile app and an easy-to-use online dashboard, Fitbit provides personalized experiences that help our users reach their goals. With a reenergized focus on innovative devices, interactive experiences, and enterprise health we are transforming the way consumers and businesses see health & fitness.

From your first steps as a Fitbitter, you will be at the forefront of developing new products. Our culture combines the spirit of startup with the perks of being public. We offer a competitive benefits package and amazing perks like unlimited snacks, Friday happy hours, onsite workout classes, and a strong focus on a healthy work-life balance. As part of our team, you'll have the opportunity to grow your career, contribute your ideas to life-changing products and services, andabove allhave fun doing it.

Fitbit's HQ campus is located in the heart of San Francisco with office locations in Boston, San Diego and around the world. Think you've found your fit?

Brief description of the job:

  • Continuously improve the efficiency and effectiveness of reporting and processes while helping enable our B2B sales and business development organization to be even more successful.

  • This key role will be the primary point of contact for the Fitbit Enterprise Sales Team, Finance, Order Management, and other cross- functional teams. Consolidate feedback across all areas for all day-to-day matters. As necessary, escalate matters to Director, Sales Operations.

  • Responsible for sales forecasting, analytics, productivity, CRM maintenance and other related functions in support of the Health Solutions team. Track sales and assess progress against goals. Provide sales performance data and analyze across all sales areas. Identify inventory issues and work with inventory manager to resolve.

  • Develop innovative ideas to design, implement and manage processes that support business needs. Leverage your skills as an organized self-starter with innate entrepreneurial and strong analytical abilities.

  • Preparing and utilizing reporting of KPIs, providing input into sales compensation plan design, CRM management, sales coverage/territory optimization, forecasting, and enablement initiatives, you will ensure our sales and Business development organization delivers on our business goals.

  • This role has significant autonomy, requiring the ability to take initiative, drive results and work cross-functionally with people at all levels.

  • On inventory matters, advocate on behalf of FHS. Field questions and address concerns around our business. Advocate for inventory for deals and FHS when product is constrained, manage products phasing out and the introduction of new products.

What You'll Work On:

  • Lead efforts in aligning sales processes with driving business performance and identify opportunities for operational improvements.

  • Support the team in completion of sales forecasts and sales activity reports (examples: SAP, health of the business, inspire updates etc, NPL) and presentations in a timely manner

  • Work with SVP, North America Business Development and Director, Business Development to motivate and drive performance (team mtgs, opportunity: pipeline, insights, trends, etc.) of the Sales and Business Development

  • Serve as the main point of contact for Sales Team and address calls for most general business issues; escalate to Director and SVP & GM, Fitbit Health Services, as appropriate.

  • Analyze performance metrics data and leverage it to support coaching and the development of sales processes.

  • Supports and informs the design, implementation and effectiveness of sales compensation programs. (SPIFFs, goal setting and comp design for reps/channels etc.)

  • Act as a liaison/partner between the Sales Team and other internal customers. Order Management opportunity: formalizing relationship/responsibilities to improve overall experience.

  • Partner with engineering team and Business Ops to optimize the Salesforce platform to increase accuracy of reports, standardize pipeline stages and improve the effectiveness and value of the CRM for sales and operations. Gather requirements and communicate to Salesforce Admins.

  • Increase visibility across the team on forecasting. Provide a pulse of the business: Dashboard reporting (Salesforce, Tableau, email updates etc.). Work to automate manual processes.

Fitbit is proud to be an equal opportunity employer. We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, ancestry, national origin, citizenship, religion, age, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person's appearance or behavior, gender roles, gender expression, or gender identity), sexual orientation, gender, gender identity, gender expression, marital status, medical condition, mental or physical disability, military or veteran status, genetic information or other statuses protected by law. We interpret these protected statuses broadly to include both the actual status and any perceptions and assumptions made regarding these statuses.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance Fitbit will consider for employment qualified applicants with arrest and conviction records.


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Sales Operations Manager-Fitbit Health Solutions

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