Sales Operations Manager - Sam's Club

The Sales Operations Manager is the primary resource for operational functions associated with forecasting, replenishment, and revenue planning for the SharkNinja business at Sam's Club. Key functions will include demand planning, forecasting, inventory management, POS & trend analysis, trade spend management, daily monitoring of overall business trends and operational performance. The Sales Operations Manager plays an important role monitoring real time business issues, interpreting data and serving as the gatekeeper to all forecasting initiatives. The role will work with SharkNinja internal cross functional resources to ensure business issues are communicated and acted upon in a timely manner as well as with direct account contacts.

Responsibilities:

• Become a leading resource on customer specific needs and requirements while providing timely communication to both the account and company ensuring you meet the needs and requirements of both

• Coordinate and track sales performance to promotional expectations with sales analyst and help formulate a future shipment plan based on the results

• Work closely with customer demand planning teams, Sales Directors and Replenishment Managers on forecasting, inventory planning, orders, and supply chain management

• Input the forecast in "SFO" System and update Data Governance on new additions and updated price lists to SFO

• Collaborate with team to conduct periodic meetings with customers' replenishment teams to review recent results and confirm changes affected positively and negatively to the sales

• Assist Sales team partners to contribute to the annual budget planning process

• Coordinate customers' domestic/import orders with supply chain both in planning and availability dates

• Work with Sales Director on trade spend management. Input confirmed promotional plans into forecasting system

• Work with Accounting reconciling customers monthly/quarterly vendor income true-up

• Coordinate monthly vendor income collection with retail partner

• Partner with the Sales Director and Account Managers to coordinate monthly business reviews, weekly POS reports and monthly consensus deck

• Quickly develop a working knowledge of the assigned business from both a product and consumer basis for our product and our competitions

• Create and assist with managing and tracking the annual Joint Business Plan for all departments

• Provide monthly financial update and conduct a deep dive analysis into key operational/sales performance metrics

• Work closely with internal accounting team and third-party service to reconciling post audit claims

Requirements:

• Bachelor's degree or equivalent experience

• 3-5 years of experience in demand planning/supply chain management or business analytics/financial role within the consumer products industry

• Retail Link and Madrid experience required - Supplier Hub and TSCP 2.0 preferred

• Ability to draw insights across multiple complex data sets and incorporate into decision making

• Past operational or sales experience with Walmart and/or Sam's Club strongly preferred

• Must have strong analytical skills, attention to detail, and advanced proficiency in the MS Office Suite

• Strong communication, organization, project management and interpersonal skills

• Ability to work in a collaborative and fast paced team environment

• Demonstrated experience managing projects/initiatives, including communications to management

• Experience with creating and managing Joint Business Plans annual plans desirable

• Must be detail oriented, able to set priorities, and juggle several tasks within a fast-paced, deadline driven environment with a positive attitude