Sales Operations Manager

WHO WE ARE:

• The Leader in food-industry-related contract sanitation and food safety
• Over $1 Billion in sales with an excellent history of organic and acquisition growth
• Over 16,500 team members throughout North America
• Corporate headquarters in Kieler, Wisconsin with team members working in over 400 customer plants throughout North America

OUR VISION:

To be the leading food safety solutions company that owns the standard of health and safety for our PSSI family and brand protection for our partners

• Safety: We are committed to the health and safety of our team members and set the standard of food safety for the protection of our customers' products and brands.
• Integrity: We speak with candor, act with transparency, follow through on our commitments and abide by our principles and values.
• Team: We respect and value our team members, embrace diversity, and invest in their development through coaching and training.
• Customer Focus: We strive to exceed our internal and external customers' expectations through open communication, relationships, and continuous improvement.
• Achievement: We manage our business to provide opportunities and stability for our team members, and bring value to our customers, owners and the communities we serve.

WHO YOU ARE:

We are seeking a dynamic and results-oriented Sales Operations Manager to guide our sales team in optimizing processes, enhancing performance, and driving growth. In this role, you will oversee key sales operations, streamline workflows, and provide strategic insights to support our sales goals. If you are ready to make a significant impact and elevate our sales success, apply today, and join our team!

WHO WE ARE:

• The Leader in food-industry-related contract sanitation and food safety
• Over $1 Billion in sales with an excellent history of organic and acquisition growth
• Over 13,000 team members throughout North America
• Corporate headquarters in Atlanta, Georgia with team members working in over 300 customer plants throughout North America

OUR VISION:

To be the leading food safety solutions company that owns the standard of health and safety for our PSSI family and brand protection for our partners.

• Safety: We are committed to the health and safety of our team members and set the standard of food safety for the protection of our customers' products and brands.
• Integrity: We speak with candor, act with transparency, follow through on our commitments and abide by our principles and values.
• Team: We respect and value our team members, embrace diversity, and invest in their development through coaching and training.
• Customer Focus: We strive to exceed our internal and external customers' expectations through open communication, relationships, and continuous improvement.
• Achievement: We manage our business to provide opportunities and stability for our team members, and bring value to our customers, owners, and the communities we serve.

WHAT YOU WILL DO:

The Sales Operations Manager will optimize sales processes, ensuring a smooth execution of sales strategies, and improve overall team efficiency. This position involves overseeing sales analytics, managing CRM systems, and collaborating with cross-functional teams to drive sales performance and operational success. Job duties include:

• Sales Process Optimization:
• Design, implement, and optimize sales processes and workflows to improve sales productivity and efficiency.
• Ensure sales team adherence to established processes and identify areas for improvement.
• Standardize sales methodologies and reporting structures across the organization.
• Data & Sales Performance Analytics:
• Track and analyze sales performance metrics (KPIs) and dashboards to monitor team effectiveness.
• Provide actionable insights to sales leadership based on data analysis.
• Develop and maintain forecasting models, pipeline reports, and revenue dashboards.
• CRM & Sales Tools Management:
• Oversee the administration and optimization of the Customer Relationship Management (CRM) system (e.g., Salesforce).
• Manage other sales technology tools and ensure their effective use (e.g., sales enablement platforms, lead scoring tools).
• Ensure data integrity in sales systems, and regularly audit data quality.
• Proposals and Contract Management:
• Manage the proposal and contract flow for new business, renewals, and changes in scope or price.
• Sales Forecasting & Reporting:
• Own the sales forecasting process, collaborating with sales leadership to create accurate sales projections.
• Provide regular reporting and insights to senior leadership on sales performance, pipeline health, and revenue attainment.
• Assist in developing annual sales plans and setting quotas for sales teams.
• Compensation & Incentive Plans:
• In collaboration with HR, design, implement, and manage sales compensation and incentive plans to motivate the sales team and align with business goals.
• Ensure accurate and timely calculation of commissions, bonuses, and other incentive payouts.
• Regularly review compensation plans to ensure competitiveness and alignment with market trends.
• Cross-Functional Collaboration:
• Work closely with the finance, marketing, and customer success teams to align sales processes with broader company goals.
• Collaborate with marketing on lead generation, qualification, and nurturing strategies.
• Act as a point of contact between sales and finance to ensure smooth handoffs and accurate revenue recognition.
• Sales Training & Onboarding:
• Develop and implement sales training programs and materials to enhance the effectiveness of the sales team.
• Manage the onboarding process for new sales hires, ensuring they have the resources and knowledge needed to succeed.
• Facilitate regular training sessions on sales processes, tools, and best practices.
• Quota Setting & Territory Management:
• Assist in setting sales quotas and territory assignments based on market potential and sales team capacity.
• Review territory performance and adjust territory definitions as necessary to maximize revenue.
• Support the sales team with data and insights to drive territory growth.
• Change Management & Sales Strategy:
• Drive adoption of new sales strategies, tools, and processes within the sales organization.
• Oversee change management efforts to ensure smooth transitions and minimize disruption to sales operations.
• Provide strategic guidance to sales leadership on process improvements, system enhancements, and performance optimization.
• Other job duties as assigned.

YOUR MUST HAVES:

• Must be 18 years of age or older.
• Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
• 3 or more years of experience in sales operations or a related role, preferably in a fast-paced environment.
• Proficiency in CRM systems (e.g., Salesforce) and data analysis tools.
• Advanced in Excel, PowerPoint, and Power BI.
• Strong analytical skills with the ability to interpret data and make strategic recommendations.
• Excellent communication and interpersonal skills, with the ability to work effectively across teams.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Proven ability to drive process improvements and implement change.

OUR ENVIRONMENT:

This is a hybrid role, partially based at the Corporate Headquarters, combining time in a traditional office setting with remote work from your professional home office. You will be expected to work on-site at minimum three days a week. The position requires sitting for extended periods of time while working on a computer.

WHAT WE OFFER:

• Medical, Dental, & Vision Insurance
• Basic Life Insurance
• 401k Retirement Plan
• Paid Holidays (varies by location)
• Paid Vacation
• Employee Assistance Program
• Training & Development Opportunities

Packers Sanitation Services, Inc. (PSSI) is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. PSSI is committed to complying with the laws protecting qualified individuals with disabilities. PSSI will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.

YOUR NEXT STEPS:

APPLY! All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process. If you feel like you are a good fit for this position, APPLY! If you want to be a part of a large organization that treats you like family, APPLY NOW!