Sales Operations Manager - Livermore, CA

Comcast Livermore , CA 94550

Posted 2 weeks ago

Business Unit:

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

The Manager, Sales Operations and Support will manage teams of Sales Support Professionals. The Manager will be a hands-on manager who will work in Sales tools such as Salesforce.com, Job Tracking, Workbench and Century and new technology. The Manager will be responsible for the resolution of multiple complex and strategic sales-related issues raised by sales teams in the regions. Command of Comcast Business processes and sales processes of CB Sales Channels including SMB and Mid-Market. The Sales Operations Manager will interact regularly with Regional and Divisional sales and sales support leaders. Responsible for consistent and regular reporting of issues identified and solved by their teams and operating with a sense of urgency in response.

Employees at all levels are expected to

  • Understand our Operating Principles; make them the guidelines for how you do your job

  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

  • Win as a team - make big things happen by working together and being open to new ideas

  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our communities

Primary Responsibilities

  • Identify trends from Sales Support Professionals and package solutions for regional and divisional audiences

  • Report regularly on performance of Sales Support Professionals

  • Research issues on individual sales/accounts and provide guidance to regional and Divisional sales leadership on resolution

  • Create documentation for Sales and Sales support teams relative to best practices and process

  • Oversee process improvement projects initiated by Sales Operations Specialists

  • Initiate and implement multiple process improvement initiatives

  • Package and communicate technical, product-specific and overarching strategies and changes to Sales Support leadership in the Division and regions.

  • Identify trends in specific sales teams or regions based on data

  • Polished, professional verbal and written communication with regional, Divisional and HQ Sales Support teams and Sales leaders

  • Cross functional collaboration and partnership with teams critical to the success of sales teams in the region and Division.

  • Know your stuff - be an enthusiastic learner, user and advocate of our game-changing technology, products and services, especially our digital tools and experiences

  • Make big things happen by working together and being open to new ideas

  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our communities

Core Responsibilities

  • Analyzes actual results against expected performance and communicates areas for improvement.

  • Develops, evaluates, and implements performance metrics for functions supervised.

  • Measures and analyzes actual performance and makes recommendations for improving profitability where needed.

  • Reviews and analyzes forecasts and recommends changes when appropriate.

  • Updates forecasts for new developments to provide management with a current perspective of the business.

  • Provides training and education to Supervisors, exempt, and non-exempt employees on metrics and tools to improve financial performance.

  • Works on expense budgets for unit.

  • Collaborates with other operational departments such as Tech Ops, Construction, Business Services to ensure resources are available to support their daily needs and special projects.

  • Hires, trains, evaluates, coaches and counsels staff.

  • Consistent exercise of independent judgment and discretion in matters of significance.

  • Regular, consistent and punctual attendance.

  • Must be able to work nights and weekends, variable schedule(s) as necessary.

  • Other duties and responsibilities as assigned.

Job Specification

Education: Bachelor's Degree or Equivalent

Field of Study: Finance, Business Management

Experience: Generally requires 6-9 years related experience

Additional Requirements:

  • Strong working knowledge of Salesforce.com, Bundle Builder, Frictionless and CPQ preferred

  • Cable or Telecom industry experience preferred

  • Intermediate Level Experience with MS Office (Excel, Word, PPT)

  • Strong attention to detail with a sense of urgency and flexibility

  • Strong written and verbal communication skills

  • Experience navigating complex organizations

  • Travel requirement: 50% for trainings and meetings

Comcast is an EOE/Veterans/Disabled/LGBT employer

Comcast is an EOE/Veterans/Disabled/LGBT employer

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Sales Operations Manager - Livermore, CA

Comcast