The Sales Operations Manager is responsible for managing and supporting sales processes between the National Accounts team, National Key Accounts Team and the WINA (Wurth Industry North America) operating companies with our key account customers. This position will have the ability to manage day to day customer support activities while coordinating overall customer support among the WINA operating companies and customer locations nationally and/or globally. This position is dedicated to helping the organization run effectively and efficiently in support of business strategies and objectives. This position is a hands-on position that requires a working knowledge of performance factors impacting the overall customer experience. This role includes managing key aspects of the customer experience including day to day support, quote turnaround, national/global coordination, pricing and business review coordination, and overall account coordination.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Track and monitor day to day customer KPIs for delivery, quote turnaround, and quality; profitability of customer to plan., and compile Continuous Improvement Review data.
Coordinate pricing, contracts, and services for national and global customer sites.
Administer and review sales contracts by customer and part level for pricing, gross profit, rebates, value add/value engineered, and prepare data for period business reviews.
Review and facilitate resolution of Excess & Obsolete (E&O) inventory.
Maintain price lists, analyze market prices and competitiveness for profitability by part level, and evaluate cost factors that impact profitability (i.e. COGs, Freight, etc.).
Ensure programs are meeting customer expectations for service, technology, and solutions, and provide an appropriate Return on Investment (ROI) for the organization.
Manage sales and operational workflow processes to increase efficiency.
Assess overall profitability on new opportunities for ROI within established/defined/quoted scope of work.
Administer KPIs for national and key account sales functions (e.g. customer balance S-M-L, bin value, order value, quality performance, exhaustion opportunities, etc.).
Process report requests, and provide feedback to internal customers as needed.
Continuously improve productivity and efficiency of processes throughout the operational organization.
B.S. Degree in Business, Marketing, Supply Chain, or related field, or equivalent experience.
Minimum 5 years of experience in cost account, operations, or analytical roles.
Experience working in a sales function, a plus.
Experience in manufacturing, industrial, distribution, and/or fastener industries, a plus.
Experience with SAP and/or Activant P21, a plus.
QUALIFICATIONS, SKILLS & ABILITIES
Fluency in German, a plus
High standard of professionalism and ethics
Preferred style of teamwork, collaboration, and humility
Ability to define problems, collect data, establish facts, and draw valid conclusions
Possess a high level of attention to detail and ability to document processes and procedures
Ability to communicate effectively both verbally and with written communications
Excellent problem solving, analytical, and organizational skills
Self-starter, self -motivated, and ability to manage and drive own schedule.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Advanced Knowledge of Microsoft Word, Excel, PowerPoint and Outlook
Ability to prioritize quickly, deliver timely results, and manage multiple projects and activities from various sources
Fluency and comfort with data analysis, graphs, statistics, percentages and ratios
Travel estimated 10% - 25%