Sales Operations Manager (894-720)

Wurth Adams Greenwood , IN 46142

Posted 3 months ago


The Sales Operations Manager is responsible for managing and supporting sales processes between the National Accounts team, National Key Accounts Team and the WINA (Wurth Industry North America) operating companies with our key account customers. This position will have the ability to manage day to day customer support activities while coordinating overall customer support among the WINA operating companies and customer locations nationally and/or globally. This position is dedicated to helping the organization run effectively and efficiently in support of business strategies and objectives. This position is a hands-on position that requires a working knowledge of performance factors impacting the overall customer experience. This role includes managing key aspects of the customer experience including day to day support, quote turnaround, national/global coordination, pricing and business review coordination, and overall account coordination.


  • Track and monitor day to day customer KPIs for delivery, quote turnaround, and quality; profitability of customer to plan., and compile Continuous Improvement Review data.

  • Coordinate pricing, contracts, and services for national and global customer sites.

  • Administer and review sales contracts by customer and part level for pricing, gross profit, rebates, value add/value engineered, and prepare data for period business reviews.

  • Review and facilitate resolution of Excess & Obsolete (E&O) inventory.

  • Maintain price lists, analyze market prices and competitiveness for profitability by part level, and evaluate cost factors that impact profitability (i.e. COGs, Freight, etc.).

  • Ensure programs are meeting customer expectations for service, technology, and solutions, and provide an appropriate Return on Investment (ROI) for the organization.

  • Manage sales and operational workflow processes to increase efficiency.

  • Assess overall profitability on new opportunities for ROI within established/defined/quoted scope of work.

  • Administer KPIs for national and key account sales functions (e.g. customer balance S-M-L, bin value, order value, quality performance, exhaustion opportunities, etc.).

  • Process report requests, and provide feedback to internal customers as needed.

  • Continuously improve productivity and efficiency of processes throughout the operational organization.


  • B.S. Degree in Business, Marketing, Supply Chain, or related field, or equivalent experience.

  • Minimum 5 years of experience in cost account, operations, or analytical roles.

  • Experience working in a sales function, a plus.

  • Experience in manufacturing, industrial, distribution, and/or fastener industries, a plus.

  • Experience with SAP and/or Activant P21, a plus.


  • Fluency in German, a plus

  • High standard of professionalism and ethics

  • Preferred style of teamwork, collaboration, and humility

  • Ability to define problems, collect data, establish facts, and draw valid conclusions

  • Possess a high level of attention to detail and ability to document processes and procedures

  • Ability to communicate effectively both verbally and with written communications

  • Excellent problem solving, analytical, and organizational skills

  • Self-starter, self -motivated, and ability to manage and drive own schedule.

  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

  • Advanced Knowledge of Microsoft Word, Excel, PowerPoint and Outlook

  • Ability to prioritize quickly, deliver timely results, and manage multiple projects and activities from various sources

  • Fluency and comfort with data analysis, graphs, statistics, percentages and ratios

  • Travel estimated 10% - 25%

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operations Manager Parcel

Pitney Bowes Inc.

Posted 1 week ago

VIEW JOBS 8/11/2019 12:00:00 AM 2019-11-09T00:00 At Pitney Bowes, we do the right thing, the right way. As an Operations Manager for Pitney Bowes, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: * Are passionate about client success. * Enjoy collaborating with others. * Strive to exceed expectations. * Move boldly in the quest for superior and best in market solution. If you would like to be considered for this position, please apply! You are: A driven leader who will be responsible for all day to day functions related to delivery and returns parcel processing. The Operations Manager will directly and indirectly manage an hourly workforce of 30 to 55 employees with assistance from the supervisory staff and team leads. The Operations Manager will report directly to the Facility Manager. Functions include but not limited to; staff management, daily operations planning, sort configuration optimization, operational metric reporting, and liaison between operation and Pitney Bowes transportation and USPS departments. You will: * Manage a supervisory staff of 1 to 10 with direct and indirect responsibilities to a production crew of 30 to 55 employees dependent on the facility size, operating hours and handled volume. * Perform periodic merit performance reviews with all Pitney Bowes employed warehouse staff. * Plan and manage production, staffing, inventories, coordinate a successful daily start-up. * Communicate partner/service provider performance concerns to Pitney Bowes corporate. * Oversee the shipping operation for both the Delivery and Returns operations. * Successfully communicate with carriers and transportation department to manage both delivery and pickup schedules. * Enforce company policies and procedures and be able to affectively address personnel issues as outlined by HR procedures. * Establish a successful rapport with local postal contact and Pitney Bowes USPS department. * Become resident expert in both the Delivery and Returns processing software and be responsible for training in all functional areas. * Collect and report all daily operational metrics. * Resolve issues affecting the daily operations in an efficient and timely manner to obtain the optimum results possible. * Responsible for securing facility and daily close out procedures. Your background: As an Operations Manager, you have: * A minimum 5 - 7 years experience working in a production environment * Knowledge in OSHA and Fire safety regulations * The ability to work flexible schedule depending on the operational needs * Excellent verbal and written communications skills along with computer skills (MS Word and Excel) * The ability to be a team player with excellent people and organizational skills * The ability to motivate, coach, train, reward, and recognize employees Preferred: * Experience working in a parcel environment preferred We will Provide the opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally ( Our Team Since 1999, the [Newgistics/ Fulfillment, Delivery & Returns (FDR)] team has been transforming the consumer experience. We develop next generation digital commerce, fulfillment, and shipping & return solutions that create meaningful connections with consumers and measurable value for our merchant brands. Our end-to-end suite of omnichannel solutions seamlessly integrates digital and physical commerce. That means new advantages across the customer journey, like actionable data at every touchpoint, a truly unified brand experience and unique engagement opportunities. All to give you a competitive edge in the ever-changing world of global commerce. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.  Pitney Bowes Inc. Greenwood IN

Sales Operations Manager (894-720)

Wurth Adams