This position can be based in our Wayzata, MN office of Miilwaukee, WI office.
The Sales Operations Leader position is responsible for managing and supporting functions essential to sales force productivity and effectiveness for Cargill Cocoa and Chocolate North America (CCNA). These include Customer Relationship Management development and processes, planning, reporting, sales process optimization, sales training and leadership of the Sales Operations team. The role places particular emphasis on areas of contract management and contract entry processes. As a member of the CCNA Commercial Leadership team, reporting to CCNA Commercial Leader, the Sales Operations Leader will collaborate with appropriate stakeholders across all levels of the organization to ensure the specific targets are met. The Sales Operations Leader is responsible for the overall productivity and effectiveness of sales activity in CCNA and will be part of a dynamic team and fast growing business.
30% Team Leadership: Leads, motivates and develops a team of sales support, contract entry, and Salesforce.com resources to ensure customer-facing sales personnel are focused on maintaining and growing sales. Provides strategic vision to lead team through change and drive business success through continuous improvement. Maintains and communicates sales organization and account management information as necessary.
30% Salesforce Enablement and Process Leadership: Responsible for developing strategy and implementing key processes, tools and technologies to drive productivity and effectiveness of the CCNA Sales Team and Market Managers. Leads effective change, education and communication of processes and ensures data integrity and sales organization compliance. Partners with Sales Leadership to optimize the effectiveness of technology investments. Serve as the primary point of contact for any corporate initiatives that impact the sales team.
30% Sales Planning: Coordinates and drives the execution of sales forecasting, contract management, contract entry, opportunity management, contract vs. inventory positions, new product and new customer support, and the annual budgeting processes used within the sales organization. Partners with sales, marketing, and product line management to review sales process quality, understand bottlenecks, inconsistencies and prioritize opportunities for improvement.
10% Business Analytics: Monitors the accuracy and efficient distribution of sales reports and intelligence essential to the sales organization. Recommends revisions to existing reports or assists in the development of new reporting tools as needed and any other duties as assigned.
Minimum 5 to 7 years professional experience in leading projects or successful teams.
Minimum 5 years sales, sales management or sales support experience.
Ability to develop vision and inspire continuous improvement.
Ability to communicate effectively both verbal and written within multiple levels of the organization.
Supervision, including employee hiring and retention, performance review and discipline.
Experience working with Salesforce.com & Enterprise Resource Planning (ERP) systems
Passion to help sales succeed.
Ability to engage, lead and hold team accountable.
Ability to adapt and learn in a changing work environment.
Ability to manage multiple priorities.
Strong attention to detail.
Ability to work independently and in a team environment.
Demonstrated strong problem-solving and analytical skills.
Ability to promote and work within an inclusive environment.
Microsoft Office Suite experience.
Ability to travel as needed.
Previous experience leading successful teams.
Project management experience.